Senior Product Manager, Copilot AI

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Job Description

OverviewAs Microsoft AI we are pushing the boundaries of technology.
We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. It’s a time of huge change in the AI landscape, and this role will put you right in the heart of it.
As an AI Product Manager, you will work at the nexus of product and research specifically focused on information retrieval for language models. Your products are the language models that power Microsoft Copilot. You will be responsible for balancing product needs with research priorities, ensuring that Copilot's messages are high quality, factual and safe. You will also be responsible for prioritizing new features and research, identifying gaps, building evaluations, defining metrics and working closely with Engineers, AI researchers and other dependency teams to build and execute product plans. We’re looking for someone with an abundance of positive energy, empathy, and kindness, in addition to being highly effective. The right candidate takes the initiative and enjoys building world-class consumer experiences and products in a fast-paced environment.
Our newly formed organization, Microsoft AI (MAI), focuses on Copilot and other consumer AI products and research. We combine world-class AI research together with top notch design and product craft. The wider team is responsible for Copilot, Bing, Edge, and generative AI research, while the Mobile Engineering team is responsible for leading and building the mobile experience of Copilot on iOS and Android, collaborating closely with our Product Management, Design and AI Research teams. This role requires a balance of technical skills and effective people management skills.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
By applying to this U.S. Mountain View, CA OR Redmond, WA position, you are required to be local to the San Francisco area OR Seattle area and in office 3 days a week.

Responsibilities

• Identifying and prioritizing language model issues that impact quality, factuality and safety and working with engineers and researchers to find a path to resolution.
• Identifying and executing on strategies to improve grounding of language models with information retrieval.
• Engineering prompts to teach language models how to behave across a wide range of scenarios.
• Defining measurable evaluations that use technical and product metrics to demonstrate quality improvements.
• Creating novel data collection tasks for taskers to evaluate language models.
• Working closely with researchers and engineers to define and manage engineering and research projects.
• Deploying and tracking AB model experiments in production.
• Being accountable to own the status of key projects, proactively identifying risks and proposing solutions to ensure timely delivery.
• Embodying our Culture and Values.

Qualifications
Required Qualifications:

• Bachelor's Degree AND 5 years experience in product/technical program management or software development
• OR equivalent experience.
• 3 years of experience leading multi-disciplinary projects, defining requirements, developing project plans and working with multi-disciplinary teams to execute them.
• Experience in building ML-powered or LLM-powered products.

   Preferred Qualifications:

• 3 years of experience shipping consumer-facing products. You’ve brought products to market, collected user feedback, defined success metrics and iteratively improved products.
• 3 years of experience in building search products or search-powered products.
• Familiarity and experience with information retrieval techniques for language models.
• Technical depth in software development, data science and machine learning. While you are not expected to write code on the critical path, you’re able to define and execute on zero-to-one prototypes, reason over large amounts of data, and speak the language of the engineers and researchers you work with.
• Experience using and applying Large Language Models. LLMs will be your clay – you should know how to prompt engineer them, how to evaluate them, and understand how they are tuned.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay    Microsoft will accept applications and processes offers for these roles on an ongoing basis.

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