Commercial Data Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Commercial Data Analyst

BGC Site, Taguig, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back-office services. As Commercial Data Analyst, you are responsible in handling specific customer requests  or investigations.

A SNAPSHOT OF YOUR ROLE

o   Comprehensive Research: Search and validate legal entities through public registries and other reliable sources to ensure accurate and up-to-date information.

o   Verify Business Information: Research and confirm primary business details requested by clients using external sources, ensuring thoroughness and precision.

o   Client Communication: Engage with clients or companies directly to verify or clarify required information.

o   Database Management: Accurately update and maintain company information in the database.

o   Case Resolution: Provide concise and accurate responses to clients to successfully close cases, ensuring clarity and thoroughness in all communications.

o   Timely Case Closure: Ensure all cases are properly closed on or before the designated due date, maintaining a high standard of efficiency and accountability.

 

A BIT ABOUT YOU

o   Strong Written and Verbal Communication Skills: Ability to clearly document findings and insights, ensuring comments are informative and easy to understand. Skilled in communicating key points during occasional client interactions with clarity and professionalism.

o   Knowledgeable about contact center operations and metrics preferably in Australian lines of business

o   Intermediate to Advanced Microsoft office applications skills

o   Research and Analytical Skills: Ability to conduct thorough research and analyze data from public registries and external sources to verify business information.

o   Strong Attention to Detail: Ability to meticulously verify and update information, ensuring accuracy in all tasks.

o   Effective Multi-tasker: Skilled in managing multiple tasks simultaneously while maintaining high-quality standards.

o   Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE FOR YOU

Achievement of pre-defined KPIs and SLAs.

Excellent feedback from customers, internal and external

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·       Collaboration: Brilliant jerks can be brilliant elsewhere.

·       Impact: Do, get it done, create impact.

·       Passion: Be positive, bring passion and energy.

·       Transparency: A transparent team can help each with other.

 

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!