Chapter Lead CDAO Data Analytics Group

You are a curious and enthusiastic individual with a true passion for data.

We are a value-driven team of analytical techsperts, who leverage data to drive business insights, deliver innovative solutions and improve customer experiences

Together we can harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference.

See yourself in our team:

The Data Analytics Chapter Area for Group uses data and analytics to identify our customers’ needs and safely deliver insights, process improvement, customer contact journeys and innovative solutions to improve their financial wellbeing. We leverage data and innovative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making. We proactively uncover stakeholder needs and partner with business unit and service unit teams to provide innovative, accurate and timely solutions to complex opportunities.

Do work that matters:

Supporting the Financial Crime Operations team , you will be leading and developing the capability of individuals across the chapter, driving analytics strategies and process efficiency, enabling data driven decisions and customer outcomes. You will be identifying opportunities and improvements to support our analysts, as well as enabling senior leadership to make decisions in the pursuit of eliminating financial crime.

On a day-to-day basis, you will:

• Deliver Crew and/or COE outcomes within the squad.​
• Facilitate the constructive resolution of conflicts which may arise both internally and externally to the Chapter.
• Provide people leadership and management including on boarding, hiring, skill building, career development, coaching, performance management and team engagements for Chapter members, in line with guidance from the Chapter Area and/or Practice.
• Proactively challenge the status-quo to drive the best outcomes for the business.
• Using advanced business acumen, translate complex business requirements and objectives into technical solutions that help drive and support strategic commercial objectives
• Embrace a continuous improvement mindset, and seek to find ways to standardise, simplify and automate business processes
• Develop a deep understanding of the customer experience, and help to optimise this experience wherever possible.
• Implement and support consistent ways of working across the Chapter.​
• Set clear expectations on the guardrails and standards to be applied as defined by the Chapter Area and/or Practice.
• Contribute to the uplift of the Chapter’s maturity through SME knowledge and by driving and fostering collaboration across the Chapter to create a culture of sharing, learning and problem solving.
• Manage complex analytics projects, overseeing timelines, budgets and ensuring that the team delivers high quality work.​​
• Apply advanced skills and data analysis techniques to identify trends, patterns and insights that can drive business decisions.​​
• Implement and monitor technologies, techniques and processes for capturing business intelligence, adjusting business processes both internally and cross-organisationally.​​
• Utilise tools, techniques and processes for gathering and reporting data.​​
• Develop and monitor practices and processes to ensure the security, quality, integrity, safety and availability of all forms of data and data structures.​​
  Establish data governance standards and processes, and ensuring that data is accurate and reliable.​​
• Stay up to date with emerging trends in data analytics, data science and technology and share findings with team.

We’re interested in hearing from people who have:

Please note that we’re interested in hearing from people who might not meet all the following criteria. We’re open to working with the right candidate to fill any skill gaps during your journey at CommBank.

• Commercial experience with data exploration & analysis tools e.g. SQL, SAS, Python, Oracle, Teradata, PowerBI, Tableau
• Extensive relevant experience in using data and analytics to drive business results, preferably in the Financial Services sector.
• Advanced analytical, numerate, and logical reasoning skills.
• Degree-level qualification in numeric or business discipline.
• Strong Microsoft Office skills (esp. Excel, PowerPoint).
• Experience in developing reports and dashboards using visualisation tools and techniques.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

If this sounds like you, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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