Data Analyst - Client Analytics

• Helping our clients to find the edge through data insights and designing solutions for Business Bank & WIB
• Create next generation data products across the customer lifecycle
• Preferably Sydney & open to Melbourne based applicants

How will I help?

Westpac Institutional Bank (WIB) manages the financial needs of corporate, institutional and government clients that are based, or have interests in, Australia and New Zealand. 

The WIB Digital Team is responsible for enabling the WIB Digital Strategy by delivering new digital capability to our relationship managed clients and internal facing teams. 

Westpac DataX draws on the power of Westpac data to create next generation data products that solve real world problems for our business and institutional clients.

As a Data Analyst – Client Analytics, you’ll be responsible for understanding the needs of customers and potential customers and assisting with the development of data analytics solutions across the customer lifecycle, including pre-sales, onboarding, delivery management, retention and strategic consulting.

You’ll specifically support the pre-sales process, working directly Westpac Relationship Bankers and their potential clients to understand their needs and design solutions, and in addition, work with the analytics team to build and deliver data products for clients.

Areas of focus: 

• Presales activities: Contribute to successful sales engagements with prospective clients by articulating the Westpac DataX proposition and how it can be used to solve client problems for client meetings.
• Work with the Director, Data Solutions to manage pre-sales and onboarding activities including preparation of client packs, demonstration files and sample insights, recording meeting notes and preparing contracts, and managing the sales pipeline.
• Internal collaboration: Work with Westpac WIB and Business Bank relationship teams to deepen their knowledge of the DataX product and identify opportunities with clients.
• Work with the Analytics team to deliver business insights and optimise outcomes for clients.
• Share learnings from client engagements to drive product ideation and product-market fit.
• Uphold the highest data integrity standards, including all aspects of data governance (e.g. privacy).
• Customer obsession: Maximise the value of a client engagement via insights capability and a deep understanding of the client use cases.
• Continuously strive to enhance the client experience, whether that’s by the cadence and format of direct engagements, the simplicity of the data feeds, or the usability of the interactive visualisations.
• Proactive operational excellence: Identify any data consistency or integrity concerns and work with the Head of DataX Analytics to resolve.
• Contribute to quality uplift and the identification of best practice methodologies across documentation, QA processes and the delivery of quality output to clients.
• Support operational efficiency by finding opportunities to enhance and optimise the manufacturing process to ensure scalability and automation.
• Effectively prioritise and manage competing priorities in an organised and structured manner.
• Adhere to compliance and governance standards.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Demonstrated industry experience contributing to sales and delivery processes with external clients.
• Experience with banking, payments, and/or transactional data.
• Hands on experience in the data domain, working within a data-driven transformation environment, generating strong financial returns and creating competitive advantage for customers. 
• Data sourcing, ETL, data pipeline processes (including from enterprise data warehouses).
• Management of large datasets to ensure integrity, quality, performance and accuracy of data for analysis.
• Working within agile environments and associated software and tools (e.g. Confluence, JIRA and Bitbucket).
• Performing data analysis for use in end-products.
• Experience with Big Data Platform (Hortonworks, DataIku, Waterline).
• Cloud Data Platform implementations in Azure & Azure certifications.
• Development, design and build of analytical solutions and models – including statistical modelling, machine learning methods and complex data manipulation.
• Passion for working collaboratively with cross-functional teams to deliver on our customer promise 
• Graduate or post-graduate qualifications in computer science or a related technical field.

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We’re committed to making our recruitment process accessible to all candidates, including those with disabilities or specific accessibility needs. For further information and additional contact details visit the "People with Disability and/or needing Accessibility Requirements" page on our website https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/