Technology Innovation & Data Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

Technology Innovation & Data Specialist – Four Seasons Resort Tamarindo 

At Four Seasons we consider life and work richer when we truly connect with the people and the environment around us.  

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef, and an inventor. We look for employees who share the Golden Rule: people who, naturally, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Its 157 rooms boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course. 

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture, and Nature. The local community and their warmth are a key component of our guest experience, and our Technology Innovation & Data Specialist will imbue a passion for this destination and the Culture. 

Be You:

The Technology Innovation & Data Specialist will demonstrate the following key characteristics:

• Clear and Open Communication: Foster mutual trust and teamwork through effective communication.

• Flexible Leadership Style: Adapt to various situations and inspire others.

• Charisma and Connection with Guests: Build strong, positive relationships with guests, making them feel valued and welcomed.

Desired Skills and Experience:

• At least 2 years of experience in IT field.

• Previous experience in Hospitality is desirable.

• The ability to speak and write Spanish and English fluently is required.

• Networking Skills & Knowledge (CISCO, Wireless, GPON)

What you will do:

• CISCO and nokia GPON-based network administration

• Wireless network administration (Ruckus)

• Assist in ensuring critical systems, specifically Property Management System (Opera), HSIA, PBX, Point of Sale (Simphony) and

• Computer Systems are available twenty-four (24) hours per day.

• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.

• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access

• problems and completion of on-site documentation.

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. 

• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards.

• Assist in the co-ordination of new acquisitions and major projects as required.

• Participate in property-level, corporate-initiated technology implementations as required.

• Good knowledge and support for Desktop OS and applications including patches.

• Provide direct guest support and quality support to function rooms and conference services.

• Assist with administration of Microsoft O365 Apps, connection to global VPN and other communication tools.

• Assist in the process of systems backup and recovery procedures.

• Assist in management of third-party vendors.

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network

• Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

• Perform any additional duties as assigned by the Director of Finance or Director of TID.

• Assist in Implementing technology “best practices”.

• Provide HSIA Guest and Customer support.

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961. Its story is a tale of continual innovation, remarkable expansion, and a single-minded dedication to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 126 hotels and resorts, and 48 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

About Four Seasons Resort Tamarindo:

Our nature reserve spans 1,214 hectares (3,000 acres) and features 10 kilometers (6 miles) of coastline, making it an incomparable setting for discovery and freedom. With a deep respect for the environment (only 2% of the reserve is developed), we serve as the guardians of this vast natural sanctuary and as your guides to it. Our activities have been personally curated to allow you to experience this utopia and define the Tamarindo experience. Here, time goes by more slowly, and each moment of exploration brings you closer to everything and everyone around you. 

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service, and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience, and skills to the next level. As an additional bonus, working with Four Seasons allows you to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:       www.fourseasons.com   

Our Careers:           Careers at Four Seasons Hotels Limited | Four Seasons Hotels Limited jobs

LinkedIn:                 Four Seasons Hotels and Resorts: Mi empresa | LinkedIn

Facebook:               https://www.facebook.com/FourSeasonsJobs 

Twitter:                    https://twitter.com/FourSeasonsJobs 

 We look forward to receiving your application!