Specialist - Data Reporting and Compliance.Human Resources

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Operational Delivery

• Data Collection and Integration: Integrate HR-related data from various sources, including employee databases, performance evaluations, recruitment metrics etc.
• Ensure data accuracy, completeness, and consistency to create a reliable dataset for analysis
• Data Modeling and Predictive Analytics: Develop advanced data models to analyze HR data, such as employee performance, turnover rates, and talent acquisition metrics
• Apply predictive analytics techniques to forecast trends in workforce behavior
• Employee Engagement and Retention Analysis: Analyze employee engagement survey data and other relevant metrics to identify patterns and trends Propose data-driven strategies to improve employee engagement, job satisfaction, and retention rates
• Talent Acquisition and Recruitment Optimization: Utilize data analysis to optimize the recruitment process, including candidate sourcing, selection methods, and time-to-fill positions
• Identify key metrics to assess the effectiveness of recruitment strategies and provide insights into HR 
• Workforce Planning and Skill Gap Analysis: Conduct workforce planning using historical data and market trends to anticipate future staffing needs
• Perform skill gap analysis to identify areas where training and development programs to enhance the employees’ skills
• Compliance and Diversity Analytics: Monitor HR compliance metrics, ensuring the organization adheres to labor laws, regulations, and internal policies
• Training and Support: Provide training and support to HR staff and other employees on how to use automated HR systems effectively
• Develop training materials and conduct workshops to enhance the understanding of automated processes, promoting self-service options where applicable
• Data Management and Security: Oversee the management of HR data, ensuring its accuracy, security, and compliance with data protection regulations
• Implement data security protocols and maintain confidentiality standards, especially when dealing with sensitive employee information

 

Key Deliverables

• Conduct workforce analyses and advice on appropriate levels of staffing, skill sets, paygrades, and workforce mix: 
• Analyze and assist with gathering human capital resource data, ensuring the accuracy of the data presented in reports and reviews. 
• Provide analytical support in terms of quality and quantity to HR management 
• Completes administration tasks and analysis for share plans
• Ensures a monthly tracking on total overhead budget and the potential non-staff related costs. 
• Monitor the costs against business targets & budget and share monthly reports with relevant stakeholders
• Assist in developing manageable budget milestones that align with goals and earned value management. 
• Provide support and guidelines related to cost accounting, financial management and financial execution. 
• Assist with creating, processing, and following through on financial documentation for knowledge management and auditing authorities 
• Assist in the development of documentation initiatives to include policy, procedures, guidance documents, messaging and strategies on internal and external communications. 
• Support writing, unifying and standardizing all documentation to include a life cycle period for reviewing and updating the documents. 
• Develop and establish a file and storage capability for all documentation according to a standard file record system (digital solution)
• Develop, review and maintain all documentation (policy, directives, Charters, etc.) and the process and procedures to maintain reviews and updates 
• Support the establishment of an efficient HR Secretariat. 
• Manage HR Projects and Project management team
• Identify key priorities and processes necessary to promote HR strategic initiatives and manage transactional projects at department or division level
• Manage and ensure accountability on defined programs/projects, forecast, resourcing, schedules, issues, risks, interdependencies, change management. 
• Ensure that all projects have a reporting mechanism that provides concise, visual information on status and impact of key components of the project, including integration/rollup to other projects and/or program plans as appropriate to be reviewed with HR senior leadership on a periodic basis
• Develop initiative measures to define progress and success and establish key performance indicators
• Propose operational changes and provide associated user impact assessment

Education:

• Minimum of 3 years Degree in Human Resources or any relevant field
• Fluent in English and language of country preferable.

Training

• Relevant Leadership & Functional training identified by the Company

Experience:

• Minimum 3 years of experience related to the job responsibilities discipline human capital, workforce planning, organizational development, policies and procedures etc. 
• Experience with conducting quantitative and qualitative workforce data analysis using statistical programs and survey software, including Excel, SPSS, and SAS
• Experience in facilitating technical and functional training
• Background in Economics, Finance, Statistics, would be an advantage
• Experience in supervising others is an advantage 
• Experience working in a medium organization

Technical Competencies and Skills:  

• Demonstrated program ownership and consistent delivery on commitments.
• Excellent analytical skills and good reasoning abilities/common sense.
• Solid sense of accountability, sound personal judgment, and maturity.
• Strong project management, planning, and organizational skills, including ability to handle multiple projects simultaneously in a fast-paced environment.
• Superb oral and written communication
• Demonstrated experience and relevant expertise in the design and building of distributed solutions.
• Expertise in financial/ statistical analysis and spreadsheet modelling. 
• Strong project management, planning, and organizational skills.
• Good IT knowledge of digitalized solutions
• Flexible and ready to work under tight deadlines
• Data Integration & Transformation
• Database Management
• Data Analysis and Modeling (R, Python)
• Data Visualization (Tableau, Power BI)
• Big Data Technologies (Hadoop, Spark)
• Predictive Analytics and AI
• Data Security and Compliance
• Automation and Workflow Optimization
• Cloud Computing (AWS, Azure, or Google Cloud)
• Telecommunications Industry Knowledge

Behavioural Qualities (Live MTN Values)

Lead with Care

• Demonstrates our curiosity and determination to be game changers. 
• Own and deliver on our bold ambitions to generate value for our internal and external stakeholders 
• Lead with humanity and empathy
• Nurture relationships and act in the benefit of people, communities, societies, environment & planet
• Completely accountable
• Humble & considerate

Can-Do with Integrity

• Steadfast in our commitment to equity, ethics & morality.
• Discern right from wrong when "doing
• Honest and candid
• Bold & courageous - free to speak up and trustworthy in action, behavior & thought
• Do right by others 

Collaborate with Agility

• Demonstrates how to collectively engage and work to achieve our shared purpose
• Forge meaningful partnerships, operate with a solution mindset and take personal accountability for our contribution
• believe in our shared goals
• learn, adapt, break barriers, fail-fast and discover new ways to make a positive impact

Serve with Respect

• Demonstrates our higher purpose to be of service for good
• Humble and modest in our interactions
• Mindful of personal actions and its impact on people, customers, communities, ecosystems, nation state, shareholders & regulators
• Treat others with dignity, open yourself to other’s views and believe in collective mission to serve for the greater good

Act with Inclusion

• Value the power of diversity
• Empower others to do better for the people, communities, nation states and the ecosystem around us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.