CX User Analytics Intern

CompanyAt Actian we believe data should be a competitive advantage. Through the deployment of data technology, underpinned by a relentless and trusted service commitment, we help business critical systems transact and integrate at their very best. As a trusted leader in data management, integration, and analytics, our mission is to helping businesses unlock the full potential of their data to drive better decision-making and innovation wherever it resides — in the cloud, on-premises, or hybrid environments.  With a global team of experts and a culture of innovation, we’re dedicated to helping our customers solve their most complex data challenges.  Internship OverviewWe are looking for interns to join us for our 2025Summer Internship Program! This 12-week program is set to begin June 2nd, so if you are looking for an incredible opportunity to partner with the best and brightest minds in the industry, apply today. This program has been designed with our interns in mind and includes structured learning plans, a dedicated buddy, and a focused capstone project that you will have the opportunity to present in our Internship Showcase!  What It’s Like Interning with Us!§   Social Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Recognizing the international nature of the program, we prioritize fostering global connection and networking opportunities among all the interns who participate. In the past, we have hosted remote events such as tie-dye shirt event, tiny camp fire—complete with smores(!!!), a murder mystery party, and so much more §   Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events§   Workshops & Leader Connects — Interns all participate in Leader Connects where they get to learn more about Leaders in HCLSoftware, as well as workshops geared towards new professionals§   Opportunity to travel – we will be hosting a hybrid orientation! For those that are interested in being in person for orientation, we will fly you to your closest resident office. 
Position OverviewJoin Actian's global Customer Experience (CX) team, where researchers, customer success managers and user analytics specialists collaborate to drive user engagement, adoption and retention across Actian's cloud-based software. As a CX User Analytics Intern, you'll work under the guidance of our Senior Director, User Analytics, and collaborate with the broader Actian team to segment the user base, identify key behavior patterns, and develop recommendations to enhance user engagement for our Data Intelligence Platform offering. Capstone OverviewYou will leverage available tools to develop meaningful user segments, identify key behavior patterns, and develop recommendations to enhance user engagement for our Zeenea Data Intelligence Platform. These insights will help CX, Product, and Customer Success teams better understand user behavior, improve engagement, and enhance customer experiences.

Responsibilities:

• User Behavior Analysis: Leverage Pendo and other tools to track user interactions, identify key engagement metrics, and analyze user journeys.
• Segmentation Development: Define meaningful user segments based on behavioral data, engagement levels, and feature adoption.
• Segment-Specific Optimization: Recommend tailored strategies for each segment, such as personalized onboarding, in-app messaging, and re-engagement campaigns.
• Dashboard & Reporting: Create a proposal for a live dashboard to monitor segment performance over time and track key metrics.

Nice to haves:

• Pursuing a Bachelor's or Master’s degree in a relevant field, such as Data Science, Business Analytics, Marketing Analytics, or Statistics
• Coursework or experience in customer segmentation, UX research, or digital marketing analytics, including basic knowledge of cohort analytics, retention metrics and A/B testing
• Familiarity with Product & User Analytics Tools, such as Pendo, Google Analytics, Amplitude, or Mixpanel to analyze user behavior and engagement
• Proficiency in Excel, SQL, or Python (Pandas/NumPy) for data manipulation and familiarity with data visualization tools (e.g., Tableau, Looker, Power BI)
• Ability to translate data insights into business recommendations and comfortable presenting those insights to both technical and non-technical stakeholders, with a focus on storytelling through data

Requirements:

• Must be actively enrolled in a college degree program
• Must be legally authorized to work in the Country of Employment

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.