Director, CX Analytics

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The CX Analytics team is responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end CX Analytics strategy, overseeing a team of CX Analytics Engineers while working cross-functionally with Enterprise Data Engineering and Data Science. This is a high-impact role requiring exceptional collaboration, strategic vision, and execution in a complex environment. Reporting to the Senior Director of CX Platform Services, you will be instrumental in reshaping our analytics approach to drive clarity, efficiency, and actionable insights across CX.

 

What you’ll be doing (ie. job duties):

• Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership.
• Leading and mentoring a team of CX Analytics Engineers to develop scalable reporting, automation, and self-service analytics solutions.
• Partnering closely with Enterprise Data Engineering and Data Science to drive interdependent roadmaps, shared goals, and a cohesive data strategy.
• Establishing best-in-class data governance, ensuring data integrity, accessibility, and usability across CX.
• Translating business needs into analytics solutions that drive measurable improvements in customer experience, operational efficiency, and compliance effectiveness.
• Driving a turnaround strategy to elevate CX Analytics as a key decision-making function from day one.
• Advocating for CX data needs across the organization to ensure CX priorities are embedded in broader enterprise analytics initiatives.

What we look for in you (ie. job requirements):

• 10+ years of experience in analytics, data strategy, or related roles, with at least 5 years in a leadership position.
• Proven ability to drive strategic transformation and elevate analytics functions in complex, fast-paced environments.
• Expertise in SQL and Python, data visualization tools (Looker, Tableau, etc.), and analytics best practices.
• Strong experience working cross-functionally with Data Engineering and Data Science teams.
• Exceptional ability to translate data into compelling narratives and actionable business strategies.
• Experience managing and developing high-performing analytics teams.
• Strong stakeholder management skills, with the ability to influence across all levels of the organization.

Nice to haves:

• Experience in customer support, compliance, or operations analytics within fintech, crypto, or other regulated industries.
• Familiarity with machine learning applications in CX and compliance contexts.
• Previous experience leading a turnaround or transformation initiative in an analytics function.

Position ID: P69543 

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).Pay Range: $275,400—$324,000 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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