Driver Growth Operations Manager

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Team Overview

Being part of the Driver Growth Operations team will give you the unique opportunity to work in a tight-knit team that helps drive growth at one of the fastest growing companies ever. You will launch, build and run DiDi's business in Spanish Speaking LatAm. 

We're a data-driven, impact-focused team at the heart of DiDi's operations. You'll leverage analytical insights and user-centric thinking to launch and scale innovative solutions that fuel our business growth, sustainability and expansion.

This role calls for a rare combination of analytical thinking, user-centricity, execution excellence & interpersonal ability. Ideal candidates should be passionate about using data to create insights, make business decisions, and optimize user experience and growth. 

Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!

Role Responsibilities

Your responsibilities:   

• Spearhead online/offline initiatives, incentives, communications, and experimental testing to drive user acquisition and reactivation.

• Scale innovative growth solutions across multiple LatAm countries, ensuring consistent results

• Find growth opportunities via experimental testing, UXRs, market intel, and strategic partnerships.

• Develop playbooks that crystallize our growth strategy, best practices, and capability building

• Champion operational excellence, driving lean processes, performance tracking, and organizational effectiveness

• Deliver compelling results reports and strategy presentations to stakeholders.

• Foster collaboration with cross-functional teams (BI, Marketing, Product, Safety & Security, Legal, GA) to ensure swift and effective project implementation.

Role Qualifications

• 3-5 years' experience in Growth/Marketplace: you’ve got a handle on user acquisition, experimental testing, conversion, habit loops, PMF, GTM, communication strategies, marketplace dynamics, pricing, etc.

• Leadership: a motivator and influencer, with a talent for building high-performing teams.

• Go-getter & Problem Solver: you're proactive and resourceful, always finding creative solutions.

• User Centric: able to understand what users need and want, and how our Value Proposition aligns with that.

• Data-driven core: passionate about data analytics and programming, proficient in SQL (nice to have: Python, R, Pandas, etc.). You're a spreadsheet whiz and quick to learn new tools.

• Efficiency ninja: excited by innovation and automation. Always looking for ways to leverage AI and other tools to streamline processes and boost efficiency.

• Resilient: self-motivated, independent, and take ownership of your work.

• Effective communicator. Fluent in English & Spanish.

• Bachelor's Degree: Engineering, Data Science, Actuary, Economics or a similar field.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms