Data Analyst 2 - Clienteling - HYBRID

Job Description

As an integral part of our Selling and Styling team, the data analyst 2 is responsible for collecting, analyzing and presenting data to improve decision making around customer experience outreach & Clienteling for Nordstrom Stores. This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data. They should be able to communicate those insights in a way that builds confidence and enables decisions that drive business value. 

KEY RESPONSIBILITIES: 

• Enable outreach via CRC or Seller by operationalizing lists with pertinent data, ensuring accuracy and compliance with marketability 

• Analyze data and provide results monthly for Nordstrom stores on outreach outcomes 

• Recommend methods of measurement and accuracy in data by being the subject matter expert of CDP for the business team 

• Partner with stakeholders to plan and execute CRC outreach guidance throughout the year to support scaled events, store events, and The Nordy Club 

CORE COMPETENCIES: 

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. 

• Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities. 

• Builds Trust: Gains the confidence and trust of others through honesty, integrity and authenticity. 

• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. 

FUNCTIONAL COMPETENCIES: 

• Partner with key stakeholders on data analysis problems  

• Partner with key stakeholders to develop, design, and evolve customer data for store outreach and reporting 

• Mine complex digital behavioral data and transform it into actionable information 

• Apply common statistical methods, data modeling, and predictive analysis to answer strategic questions for the online business 

• Use advanced data visualization techniques to communicate solutions to business stakeholders 

• Provide exceptional customer service through professionalism, ownership and initiative 

• Demonstrate productivity through the efficient use of time and a commitment to strong results 

 

QUALIFICATIONS: 

• Quantitative degree (preferably a Master's degree) in mathematics, statistics, computer science, engineering, or similar quantitative analytics discipline 

• 1+ year of corporate data analysis experience in online analytics (online retail a plus) 

• 1+ year of corporate experience writing SQL queries from scratch 

• 1+ year of professional experience using R or Python in an analytics capacity 

• Working understanding of statistics 

• Good verbal and written communication skills, ability to convey results to non-experts 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $87,500 - $145,500 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf