Director, Data Analytics

About the Role:

Are you a skilled and experienced Director of Data Analytics looking for a new and exciting opportunity?  We are seeking talented individuals like you to join our Center of Excellence as a strategic and visionary leader of data analysts. If you have a passion for measuring and optimizing the digital experience our customers have with our products, then this is the perfect role for you!

At Gartner, we pride ourselves on being at the forefront of data-driven decision making. You will play a pivotal role in providing valuable insights and recommendations to drive our business forward. Your expertise in CX/UX measurement best practices and tools, product design consistency, and documentation management will be essential in ensuring our business has the right data to drive actionable strategies.

Key Responsibilities:

• Drive the customer experience measurement strategy and execution roadmap across product development teams, fostering coherence of the customer experience across their products, and enabling the business to maximize return on investment across product innovations.  Institute programs that increase adoption of best practices.

• Maintain the customer experience measurement tools roadmap, balancing in-house- developed and third-party tools for both reliability of operational Key Performance Indicators and timeliness of feedback on agile development of product innovations.  Coordinate relationships with third-party vendors to optimize the business’ investments, ensuring seamless access and support for key development team personnel.

• Maintain the central documentation of customer experience measurement methodologies and best practices, maximizing awareness across development teams.

• Maintain the central documentation of measured customer experiences, ensuring that data engineering teams can execute quality control on data pipelines and downstream reporting metrics.

• For select enterprise-wide Key Performance Indicators, govern the ongoing application of customer experience tracking data for consistently meaningful operational insights.  Partner with data engineering teams to ensure accuracy of reported metrics.

• Build, mentor, and manage a high-performing team capable of partnering across all of the roles in the product development process.

Requirements:

• Bachelor’s Degree required. Master’s and/or Doctoral degree strongly preferred, with a concentration in analytical disciplines.

• 12-14 years of progressive analytics experience, preferably in strategy, SaaS software development, product management, and IT roles.

• Demonstratable experience building and executing best practice governance programs across product development teams.

• Strong background in CX/UX, and a fierce advocate of user-centered design principles.

• Proven capabilities to balance strategic thinking and hands-on execution.  Comfortable balancing short-term priorities and long-term goals.

• Solid track record of solving complex problems, thinking creatively, and using data to tell a story to influence senior-level stakeholders.

• Demonstratable experience with Google Analytics, Tag Manager, Data Studio and big data solutions is a must.

• Experience with FullStory tools is a strong plus.

Join us at Gartner and be part of a team that is dedicated to driving impactful business strategies through data analytics. Your contributions will be instrumental in shaping the future of our products and enhancing the client experience.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 120,000 USD - 165,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:98867

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