Mgr, Data Engineer Mgmt

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Lead & manage data engineering team, guiding their career development and fostering a collaborative, high-performance work environment
• Establish delivery and communication strategy milestones, ownership and drive successful execution
• Ensure excellent quality of deliverables and high stakeholder satisfaction
• Provide rapid response, manage and drive production and delivery issues and risks to resolution and implement preventative action
• Collaborate closely with other development teams (and managers) to help with continuous improvement of the architecture, tools and processes
• Follow all documented architecture, design & deployment processes to ensure compliance with policies
• Cross-train team members and convey value delivered on key initiatives to the broader organization
• Communicate status regularly with stakeholders and executive sponsors
• Management and execution against project plans and delivery commitments
• Manage the day-to-day activities of the team within an Agile/Scrum environment
• Mentor team, conduct code reviews, and support the team's ongoing development to ensure high-quality code and professional growth
• Monitor the performance and reliability of data systems, troubleshooting issues, and ensuring that SLAs (Service Level Agreements) are met

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in managing and delivering business or IT projects
• 8+ years of relevant work experience (Data Management & Data analytics).
• Strong expertise in data engineering tools and technologies (e.g., SQL, Snowflake, Python, etc.)
• Knowledge of data modelling, ETL processes, and data pipeline orchestration tools (e.g., Matillion)
• Solid understanding of data warehousing, OLAP systems, and business intelligence tools (Tableau, PowerBIx)
• Demonstrates critical thinking about how to integrate Agentic AI into work processes, decision-making, or problem-solving.
• Proven ability to work as an individual contributor and manage the team simultaneously is a must
• Experience in the full lifecycle of Data, Analytics and building data engineering solutions.
• Excellent facilitation skills with proven ability to meet deadlines
• Experience in managing teams including partner teams, demonstrating strong people management skills
• Expertise in working with cross-functional teams across different geos
• Excellent communication skills, ability to drive projects with a geographically dispersed team
• Experience building data engineering solutions with Product, Customer & Usage Analytics structured and unstructured data
• Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar
• Exposure to the ServiceNow platform is desired

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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