Technical Product Analyst

At Zelis, we Get Stuff Done. So, let’s get to it! 

A Little About Us 

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. 

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.

Position Overview

Zelis Data Intelligence (ZDI), an enterprise team at Zelis, is seeking a driven and analytical Technical Product Analyst to join our Data Intelligence and Innovation team. The Technical Product Analyst in an internal facing role to support our engineering teams in the organization, analysis and delivery on data intelligence and discovery projects. You’ll be a key translator between business and engineering, gathering requirements, communicating status and timelines, and unblocking issues.  

We are looking for someone with data analysis and software experience, with an interest in growing into a more product focused role to help Zelis deliver on its roadmap. This role requires a patient and logical thinker and communicator, with an aptitude for technical understanding of complex systems.   

What You’ll Do

Responsibilities:   

• Become an expert in your product areas, acting as the go to person for other stakeholders before speaking to the technical data and data engineering teams

• Design, build and own repeatable processes for implementing projects  

• Collaborate with software engineers, data engineers, data scientists and other product teams to scope new or refine existing product features and data capabilities that increase business value, adoption, and user engagement   

• Create and monitor product backlog priorities, EPICs and user stories, including clear acceptance criteria and a ‘definition of done’

• Collaborate with Engineering teams to explore data sources (internal and external to Zelis) and define clear business requirements, source to target mappings, mapping rules, data structures, transformation logic, relationships and recommendations

• Collaborate with Engineering teams to validate and ensure deliverables meet with the ‘definition of done’

• Collaborate with Scrum Master to surface, address and monitor cross-team dependencies, risks etc.

• Collaborate with Scrum Master and Product Leads to create sprint / development plans that align resources with backlog priorities

• Ensure tickets and timelines are consistently updated. Follow up with technical teams on status and roadblocks  

• Track key performance indicators to evaluate product 

What You’ll Bring to Zelis

Required Experience: 

• 2+ years technical experience business analyst, data analyst, technical product, engineering, etc. experience with demonstrated ability to deliver alongside technical teams   

• 2+ years of direct experience with Agile methodologies & frameworks and product tools such as Jira and Confluence to author user stories, acceptance criteria etc. 

• Technical depth that enables you to collaborate with software engineers, data engineers and data scientists and drive technical discussions about design of data visualizations, data models, ETLs, deployment of data infrastructure   

• Understanding of Data Management, Data Engineering, API development, Cloud Engineering, Advanced Analytics, Data Science, or Product Analytics concepts or other data/product tools such as SQL, Python, R, Spark, Snowflake, AWS, Azure, Figma, Balsamiq, Sigma and PowerBI. 

Preferred Experience: 

• Bachelor’s degree 

• Strong communication skills, with clear verbal communication as well as explicit and mindful written communication skills to work with technical teams  

• B2B or B2C experience helpful 

• Healthcare  

• Passionate about building data products   

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Our Values and Culture 

We are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action: 

• Drive Innovation 

• Embrace a Growth Mindset 

• Put People First 

• Act With Agility 

• Champion Collaboration 

• Build Trust 

We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves—which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.  

A Lot of Respect 

This is a collaborative organization where everyone is on your team. Each person—from the newest intern to the CEO—is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect. 

We respect your time (so much so that we aren’t asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal. 

We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life’s surprises and fully engage outside of work. Working “9 to 5” isn’t just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock. 

We respect diverse opinions. There are always seats at the table, and we’re eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more. 

We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more. 

We respect YOU. As an Equal Opportunity Employer, we believe that everyone’s voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply. 

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 

Disclaimer 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.