Sr Product Manager - Process Innovation & Automation

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.  

Team overview - Process Innovation & Automation:

Our vision is to modernize operations support, driving efficiency & experience of our user personas by leveraging intelligent automation, at scale, to elevate business performance &

guest experience by improving efficiency and effectiveness of operations. We are poised to scale our core intelligent automation platforms led products & capabilities across our HQ

processes, field operations and guest engagement touchpoints. Our vision is to continually transform our operations with a digital workforce equipping our

team members to drive exceptional guest experience.Our products today, leverage ML/ AI/Gen AI advancements to drive cognitive task & process

automation as well as conversational experiences to drive the future of user engagement & experience.

Role overview:

As a Sr Product Manager, you will lead the vision, strategy, and execution of conversational AI experiences. Your goal is to enhance how user personas interact with AI

by leveraging Generative AI, user feedback, and research to improve NPS and engagement. In this role, you will:

• Define and drive the roadmap – Develop a clear strategy, set key objectives (OKRs), and prioritize the highest-impact work.

• Collaborate across teams – Work closely with engineering, design, data, and various teams to build best-in-class AI experiences.

• Be the voice of the product – Align stakeholders, ensuring the product team has the direction and support needed for success.

• Stay market-aware – Continuously assess trends, refine the product vision, and adjust priorities based on user needs and business impact.

• Lead with influence – Drive alignment across teams, foster open communication, and champion innovation.• Execute with urgency – Overcome challenges, adapt to changing needs, and ensure

progress toward goals.

This role requires strong product leadership, cross-functional collaboration, and a passion for intelligent, user-friendly conversational experiences. Job duties may evolve based on

business needs.

Key Responsibilities

• Vision & Strategy – Co-define and drive the multi-year roadmap for conversational AI experiences with stakeholders

• Generative AI Expertise – Leverage in-house AI/Gen AI chat experiences platform to enhance chat interactions, optimize responses, and personalized engagement.

Experience or knowledge of Gen AI - Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Prompts, or AI agents.

• OKRs & Measurement – Establish key objectives, track performance, and report progress against product goals.

• Stakeholder Engagement – Collaborate with internal teams (Engineering, UX, Data Science, Business) to align priorities and drive execution.

• User Research & NPS Optimization – Collect insights from user interactions, analyse feedback, and refine AI experiences alongside the stakeholders.

• Cross-Functional Leadership – Lead cross-team meetings, resolve blockers, and ensure alignment on roadmap execution.

• Influence Without Authority – Drive alignment across teams by effectively communicating priorities and product impact.

• Conflict Management – Navigate differing viewpoints and drive consensus among stakeholders.

• Storytelling & Communication – Craft compelling narratives to articulate product vision, business impact, and AI capabilities.

• Technical Acumen – Understand AI-driven conversational platforms, APIs, and system integrations.

About you:

• 8+ years of total work experience with 6+ years of product management experience, preferably in Conversational AI, AI-driven platforms, or customer

experience products.

• Proven ability to set a long-term product vision and execute against a roadmap.

• Experience with Generative AI, NLP, or chatbot technologies.

• Strong analytical mindset with experience in setting OKRs and measuring product success.

• Ability to influence without direct authority, working across multiple teams and stakeholders.

• Exceptional communication and storytelling skills to articulate product strategy and impact.

• Experience working with engineering, UX, and data teams to drive AI product development.

• Strong problem-solving and conflict resolution skills in a cross-functional environment.

• Ability to thrive in ambiguous and fast-paced environments, adapting to new challenges.