CS Operations Data Analyst

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

We are looking for an exceptional GTM Data Analyst to join our growing team. In this role, you will be responsible to:

• Build ample scalable, efficient, reliable, easy to consume front end dashboards, within our BI application Sigma Computing, to empower Workato teams to deliver optimal outcomes   

• Assume ownership of core dashboards and exploratory reports, ensuring their continuous maintenance and enhancement as business needs evolve.

• Provide comprehensive documentation for each dashboard to support posterity, troubleshooting, resiliency, and self service efforts

• Balance quick ad hoc request delivery with the development and implementation of long term scalable solutions 

• Partner closely with our data engineering team to ensure dashboards are built on optimal data table architecture

• Serve as subject matter expert on all key CS data points across core CS teams such as Customer Success Management, Onboarding, and Technical Consulting

• Collaborate with internal Customer Success leaders and users to identify their pain points and collaboratively solve experience gaps for our customers

• Partner with product teams to drive improvements in data availability and quality

• Evolve our systems to support ideal data capture and resiliency 

• Conduct exploratory analysis to provide additional perspective around key business data points

Qualifications / Experience / Technical Skills

• 5+ years of meaningful data analysis experience, preferably within SaaS or relatable analytical backgrounds. 

• Customer Success Operations experience preferred

• Advanced proficiency in data visualization software, preferably Sigma Computing; familiarity with other tools such as Looker and Tableau is also acceptable

• Experience working with Snowflake 

• Advance Excel knowledge with strong capability in data manipulation and analysis

• Basic knowledge of SQL with a willingness to learn and develop additional technical skills as needed; experience with SQL is a plus

• Proficient in predictive modeling and forecasting 

• Excellent quantitative skills with experience analyzing SaaS adoption and retention metrics

• Bachelor’s degree required; Masters is a plus

Soft Skills / Personal Characteristics

• Detail-oriented mindset with a sense of urgency

• Self-starter with the intellectual curiosity to be a systematic problem solver

• Ability to adapt quickly to changing priorities and effectively manage time, multiple tasks, and firm deadlines

• Excellent interpersonal skills; skilled at creating material for an executive audience; skilled at converting business requirements into consumable material

For California applicants, the pay for this role begins at $120,000 plus variable, benefits, perks and equity.