Customer Experience Analyst Graduate

About Arlo:

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.

Role: Customer Experience Analyst (Graduate)

Location: Cork (Hybrid) - opportunity to travel between US and abroad

Reports to: Customer Success Leader

Contract: 2-Year Fixed Term Contract

Why Join Arlo’s Graduate Program as a Customer Experience Analyst?

At Arlo Technologies, we believe in making a real impact—not just in the lives of our customers, but in the careers of our people. As a Customer Experience Analyst in our Graduate Program, you’ll play a pivotal role in shaping the future of how we understand and enhance the customer journey across every touchpoint.
 

Throughout the program, you’ll receive formal training and hands-on experience that combine to fuel both your professional growth and personal development. You’ll build core capabilities in areas such as customer insights and analytics, journey mapping, voice of the customer programs, performance metrics (e.g., NPS, CSAT), and continuous improvement initiatives.

From day one, you’ll be paired with a senior mentor to guide your development, alongside a tailored training curriculum designed to elevate your analytical thinking, problem-solving, and stakeholder communication skills.

You’ll collaborate with senior leaders across the business and gain exposure to global teams, building a strong international network and developing a strategic understanding of customer-centric business practices. The program will include rotations across different CX responsibilities to give you a holistic view of the customer experience ecosystem, culminating in a final year project.

Our Graduate Program is designed to give you the skills, exposure, and confidence to become a key contributor at Arlo—driving exceptional customer experiences and long-term loyalty.
 

About the role

Our customer experience team is looking for a Customer Experience Analyst who has a natural customer orientation, able to empathize with the needs of different customer types. The successful candidate for this role will take the lead in gathering insights and data to ensure key customer insights are available and understood across the organization.  As part of this role, the CX analyst will help design and manage key metrics and dashboards associated with Arlo’s Continuous Improvement with respect to the delivery of services and experiences that matter and bring value to millions of Arlo customers.  

In collaboration with Arlo’s CX and Customer Care teams, the Customer Experience Analyst will also contribute to delivering effective customer insight workshops in the form of Journey Mapping or a Design Sprint and will a play key role in the preparation of materials preceding these events and post event read outs. In the spirit of continuous improvement in this role, this key contributor will also work closely with Marketing, Sales, Product, Technology, Data, Design and other teams in building Arlo’s view of its customers, how they experience Arlo and in what ways the organization can align and prioritize its efforts to earn the right to customer driven growth.   

Primary Responsibilities

Data gathering by engaging with people in different business functions which play a part in a customer journey or touchpoint, working with them to identify sources of data and insight that help tell the story of how Arlo is delivering on its intended experience

• Perform analysis on customer insights to identify trends / anomalies, communicate performance trends and identify potential opportunities for customer excellence
• Leverage Data analysis skill sets to transform raw operational data into trends, groupings to show what s happening beneath the surface of things, using the understanding gained to make this data meaningful to a broad set of internal stakeholders.
• Assembling the data and insights, and with an enquiring mind start to formulate the story of the experience using data visualization (excel, PowerPoint and other tools) and documentation, or by creating/appending to a journey framework
• Perform relevant research including journey mapping, benchmarking, and identifying applicable, best in class CX practices

Experience Requirements 

• Proven experience in collecting and analyzing customer feedback from various sources including survey, social media, customer service interactions and online reviews required
• Knowledge of data analysis and visualization tools such as SQL, Python, R, Power BI, Tableau preferred. 
• Familiarity with CRM and customer feedback management platforms preferred
• Bachelor’s degree in Business, Statistics, Data Science, or a related field required

We are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status or any other characteristic prohibited by federal, state and/or local laws. All qualified applicants will receive consideration for employment without regard to any of these factors.