GenAI Engineer

About The Team

Rubrik is on a mission to secure the world’s data and our Information Technology Team is committed to supporting this mission. As part of the newly founded IT AI team, you’ll be pivotal in driving AI-powered transformation, enabling smarter automation, data-driven insights, and scalable solutions that empower Rubrik’s mission. 

About the role

We are seeking a skilled GenAI Engineer to manage and maintain the infrastructure for our AI-powered chatbot and AI agent solutions. This role is primarily focused on provisioning, monitoring, and maintaining chatbot applications while also building new AI agent workflows and making incremental improvements to existing models. The ideal candidate will have a strong background in cloud infrastructure, MLOps, DevOps, and AI model lifecycle management, ensuring our chatbot and AI solutions remain stable, scalable, and efficient.

What You’ll Do:

• Infrastructure & Provisioning
• Deploy, manage, and optimize cloud-based AI/ML infrastructure (AWS, Azure, GCP, or on-prem).
• Automate infrastructure provisioning using IaC tools (Terraform, CloudFormation, etc.).
• Ensure scalability, security, and compliance of AI chatbot and agent deployments.
• Maintenance & Monitoring
• Monitor AI chatbot and agent workflows for performance, latency, and system health using observability tools.
• Identify and resolve issues related to AI models, APIs, and integrations.
• Ensure high availability, reliability, and optimal response times for chatbot services.
• AI Chatbot & AI Agent Workflow Development
• Design and build conversational AI chatbots and AI agent workflows tailored for business needs.
• Develop and integrate AI agent pipelines for task automation and intelligent decision-making.
• Work with LLMs, vector databases, and retrieval-augmented generation (RAG) techniques.
• Integrate chatbots with APIs, CRMs, databases, and third-party applications.
• Incremental Improvements
• Perform minor updates to chatbot models and configurations to enhance performance.
• Fine-tune existing AI models based on user feedback and operational data.
• Collaborate with stakeholders to apply incremental updates without disrupting production.
• Security & Compliance
• Implement best practices for AI model security, including API authentication and access control.
• Maintain compliance with data privacy regulations.
• Ensure AI models and chatbot interactions follow ethical AI guidelines.

Experience You’ll Need:

• 3+ years of experience in AI/ML infrastructure management, chatbot development, or MLOps.
• Hands-on experience with cloud platforms (AWS/GCP/Azure) and AI model deployment.
• Proficiency in Kubernetes, Docker, and CI/CD pipelines for AI model updates.
• Experience with monitoring and logging tools.
• Strong scripting skills (Python, Bash, Terraform, etc.).
• Experience in developing AI chatbots or agent workflows using LangChain, Rasa, OpenAI APIs, or similar frameworks.
• Working knowledge of vector databases.

Preferred Qualifications:

• Experience with MLOps pipelines
• Understanding of AI governance, risk management, and responsible AI practices.
• Experience with multi-agent orchestration frameworks

Join Us in Securing the World's Data

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS