Senior Business Analyst

Overview

At Nortal we believe in thinking big – creating solutions that have a meaningful, far-reaching impact, whether through digitizing governments, improved healthcare, convenient telecom services or creating a competitive edge and agility for large businesses, industry, and manufacturing companies. Our projects have touched more than half a billion people’s lives worldwide, and we’re just getting started. Combining that with the unique experience of transforming Estonia into a digital leader, our vision is to build a Seamless Society.  

We’re looking for a Senior Business Analyst with a passion for customer-centric innovation and a deep understanding of generative AI. In this role, you’ll translate complex business needs into actionable, AI-driven solutions using Adobe's cutting-edge technologies. You'll partner with clients to reimagine their creative and operational workflows, leading cross-functional efforts to design and implement scalable AI solutions that drive real business value.

Responsibilities

Strategic Leadership

• Lead the elicitation, definition, and prioritization of business requirements to enable impactful AI-powered solutions in the role of a Senior Business Analyst.
• Align cross-functional stakeholders—technical, business, and leadership—around shared goals and clear requirements.
• Develop a deep understanding of customer needs, often anticipating them before they are fully articulated.

Client Engagement

• Serve as a trusted advisor to key stakeholders by leveraging deep expertise in Adobe platforms and AI implementation.
• Facilitate workshops, story refinement sessions, and solution ideation tailored to client-specific use cases.
• Translate technical capabilities into clear, actionable functional and non-functional requirements.

Solution Development

• Collaborate with Adobe product teams and technical consultants to ensure the feasibility and scalability of generative AI solutions.
• Design end-to-end delivery processes, from requirement gathering through QA, to ensure high-quality implementation.
• Support clients through the change management process required to successfully adopt AI-driven solutions.

Qualifications

Senior Business Analyst - Experience & Education

• 5+ years in business analysis, consulting, product ownership, or solution architecture, with at least 3 years focused on AI/ML.

• Proven track record of leading successful enterprise-level digital transformation initiatives across industries.

• Background in product ownership, creative direction, or content production is a plus.

Technical Knowledge

• Strong understanding of generative AI technologies, including LLMs, diffusion models, and prompt engineering.

• Proficiency with Adobe Creative Cloud, Experience Cloud, and Document Cloud, including their AI capabilities.

• Familiarity with enterprise architecture, data governance, and system integration best practices.

Business Acumen

• Excellent communication skills with the ability to bridge the gap between technical teams and business stakeholders.

• Strong analytical mindset with experience in agile environments and tech-driven delivery.

• Ability to influence and drive alignment across complex organizational landscapes.

Why Nortal?

We like to say that Nortal is a right-sized company – big enough to undertake and impact influential projects yet small enough to care. At Nortal, your voice is heard, and everyone’s input matters. You solve critical problems for interesting customers from different domains. You work with experienced colleagues in a warm environment. You can execute your ideas in a reasonable time frame. And what you do and learn here is universally relevant and valuable. Last but not least, Nortal is an agile company with low hierarchy – meaning heavy on common sense, light on rules, and substance is more important than titles!  

• We hire people not only for their skills but also for cultural fit. We value teamwork, openness & honesty, constant improvement, and meaningful impact. Besides our professionalism we like to spice things up with good humor!
• We care about your growth & development. Our team prioritizes constant improvement and organizes workshops for knowledge sharing. We have 1 day per month for self-learning, external and internal trainings, mentorship program and strong 1:1 culture.
• We prioritize your health & well-being by providing flexible package for health insurance and sport initiatives. 
• We support your work-life balance and provide flexible working hours, work from home & remote work options.