Associate Software Engineer

• Expand key skills and knowledge of Verint applications 
• Timely development of product enhancements and code review
• Meet quality gates for deliverables
• Executes using best practice 
• Identify, document, track, verify defects and or risks to ensure timely resolution and effective communication 
• Create documentation for technical designs and specifications
• Mentor Intern and Associate Engineers
• Specific Objectives as agreed with your manager.

Core Tasks:

• Support the Tagit and Desktop Process Analytics development and maintenance initiatives ensuring global customer success.
• Initial ramp up is expected to be based on small product issue resolution building to new feature development.
• Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder’s requirements 
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (for example – performance)
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
• Support departmental and team initiatives

Management and Leadership:

• Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Take responsibility for technical implementation and decision making including the delivery of features

Documentation/ Governance:
 

• Create documentation and guides for junior members of the team
• Work with local and wider engineering teams to define, document, and communicate a coherent feature design
• Review updates to documentation made by junior members of the team

Stakeholders:

• Work with Team Lead, Engineering Management and Product Management to understand requirements, and what benefits they give to the product
• Gain respect within technical community
• Ensure stakeholders understand feature design (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; loosely understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint organization.
• Participate in internal departmental activities – Hackathons
• Participate in external departmental activities – Career Fairs / Industry Engagements”

Planning:

• Understand how the team’s work fits within the product roadmap 
• Prioritize and resolve technical problems
• Ensure the prioritization of scope (including defects) is understood
• Understand the development process and suggest improvements to it
• Identify areas of technical risk in a feature and options to de-risk
• Support the design process and ensure it complies with product architecture
• Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

Knowledge and Expertise:

• Be recognized as a solid technical resource within the team. 
• Be seen as a person who when faced with technical challenges can work as part of a team to resolution
• Support and provide input to development tools, environment and 3rd party software selection
• Develop an understanding of the target market and technology used
• Help provide information to resolve disputes and make tradeoffs

Core Tasks:

• Support the Tagit and Desktop Process Analytics development and maintenance initiatives ensuring global customer success.
• Initial ramp up is expected to be based on small product issue resolution building to new feature development.
• Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder’s requirements 
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (for example – performance)
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
• Support departmental and team initiatives

Management and Leadership:

• Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Take responsibility for technical implementation and decision making including the delivery of features

Documentation/ Governance:

• Create documentation and guides for junior members of the team
• Work with local and wider engineering teams to define, document, and communicate a coherent feature design
• Review updates to documentation made by junior members of the team

Stakeholders:

• Work with Team Lead, Engineering Management and Product Management to understand requirements, and what benefits they give to the product
• Gain respect within technical community
• Ensure stakeholders understand feature design (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; loosely understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint organization.
• Participate in internal departmental activities – Hackathons
• Participate in external departmental activities – Career Fairs / Industry Engagements”

Planning:

• Understand how the team’s work fits within the product roadmap 
• Prioritize and resolve technical problems
• Ensure the prioritization of scope (including defects) is understood
• Understand the development process and suggest improvements to it
• Identify areas of technical risk in a feature and options to de-risk
• Support the design process and ensure it complies with product architecture
• Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

Knowledge and Expertise:

• Be recognized as a solid technical resource within the team. 
• Be seen as a person who when faced with technical challenges can work as part of a team to resolution
• Support and provide input to development tools, environment and 3rd party software selection
• Develop an understanding of the target market and technology used
• Help provide information to resolve disputes and make tradeoffs

Mandatory Skills::

• Degree in Computer Science or Engineering or Equivalent with 1+ years of relevant experience working with .NET, C# and/or Java.
• 1+ years’ experience with Windows Communication Foundation (WCF).
• Working experience of Cloud (OKD / OpenShift preferred) development.
• Experience of Video & Voice recording platforms is also advantageous 
• Experience with cloud tools such as Kubernetes and Docker would be beneficial.
• Experience working with CI/CD tools such as Harness and/or Jenkins and writing unit tests running in these tools.
• Experience developing monitoring and testing systems, developing system tests and integrating them into testing tools. Use of OpsGenie and DataDog environments.
• Experience working JIRA and in an Agile team.
• Desktop systems development using C# / .NET Framework
• JavaScript and/or TypeScript with knowledge of HTML, CSS and other web UI systems.
• Knowledge of Java may be beneficial.
• Working knowledge on Application Security/Vulnerability tools like Black Duck, Coverity / App Scan etc.
• Good understanding of BPMN 2.0, Process Modelling.
• Good understanding of Python libraries for machine learning 
• Good understanding of Computer vision, Speech Analytics and Deep Learning tools & techniques

• Able to work independently under general direction towards predetermined longer-term goals
• Able to troubleshoot and identify root causes of issues while liaising with engineering teams, support and end customers
• Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues to meet Verint’s objectives
• Experience of software development within a team
• Understanding of software development life cycle methodologies – especially Agile Scrum
• Passionate about customer success.

• Strong written and verbal communication skills in English
• Strong analytical and problem-solving skills 
• Ability to follow process but to remain flexible in achieving project objectives 
• Curious, interested in new products and technologies 
• Engages quickly, remains highly engaged regardless of frustrations and obstacles 
• Motivated, eager to learn and demonstrate value, able to learn independently, research via multiple sources and finds information as needed 
• Patient, shows empathy for stakeholders who take longer to understand, happy to re-explain as required 
• Responds rather than reacts
• Demonstrable examples of good work ethic 
• Able to pass a background check subject to local laws and legislation