Manager, Patient Services Reporting and Analytics

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. 

The Manager, Patient Services Reporting & Analytics is a hands-on technical leader who will be responsible for establishing and implementing data reporting strategy in alignment with the strategic objectives of Patient Services and US Commercial.  The role works in a highly cross-functional team and ensures the successful development and execution of key reporting infrastructure, reporting initiatives, data quality, and other analytics projects.  The ideal candidate is willing to dig in and help build a sustainable strategy supporting Patient Services extensive data and reporting needs. Proficient in setting modern data standards, resolving data issues, and supporting diverse analytics needs in a fast-paced data-driven setting. 

Key Responsibilities:

• Drive completion of sustainable reporting solutions for Patient Services, such as a data warehouse & Data Modeling
• Partnering with a cross-functional teams to review, analyze, and evaluate user requirements and create reporting solutions
• Partner cross functionally to ensure systems generating data, primarily our CRM, are designed to support reporting and analytic needs
• Push departmental data quality to the highest possible levels.
• Creating detailed documentation on procedures, protocols, and reporting deliverables
• Working with a range of analytics collaborators to guarantee that reporting prototypes meet the highest standards in metrics development
• Sharing advanced data solutions with technical and non-technical customers in a clear and effective manner, and building the confidence to make sound recommendations
• Contributing to other reporting and analytics projects as needed

Essential Education, Experience & Skills:

• Bachelor’s degree in data science, computer science, statistics, or another quantitative discipline; advanced degree preferred
• 4+ years of hands-on experience with Python, R, SAS, SQL, etc. and dashboard tools such as Qlik, PowerBI, Tableau, etc. (and willing to expand technical know-how)
• 5 + years Data warehouse
• 3 + years Data Modeling experince
• Exceptional focus on detail
• Excellent verbal and written communication
• Excellent problem-solving skills
• The duties of this role are generally conducted in an office environment.  As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

Desired Experience & Skills:

• Working knowledge of the Salesforce CRM, data governance and data mining algorithms
• Experience designing or building data reporting infrastructures such data warehouses
• Prior experience in the health care industry
• Patient Services analytics experience

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives. 
 
Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease. 

#LI-Hybrid 

Date Posted

Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.