API Support Engineer

There is no quality healthcare without a quality dialogue. Today, that dialogue is broken; we need you to help us fix it.

Doctors and nurses across the world are facing unprecedented challenges. When we meet them, they're dealing with heavy workloads, extensive paperwork, and the pressure of performing well, which in healthcare, can have dire consequences. This system is gradually undermining the passion and autonomy of our dedicated healthcare professionals, who entered this field to provide care, not to clerk.

Corti has built the world's premier AI assistant for healthcare providers. It listens in during patient dialogue, takes notes, writes summaries, journals and does quality assurance. When information is missed, or risk is high, it offers nudges and prompts to help steer the dialogue back on the right path. Entire countries trust Corti to deliver better healthcare, and our AI has already helped millions of patients, but we are just getting started. 

At Corti, we're on a mission to improve healthcare by making it more efficient, intelligent, and scalable. Our AI-driven solutions support medical professionals in real-time, enabling them to make faster, more accurate decisions. We’re growing rapidly and are looking for a Senior Technical Support Analyst to join our Customer Acceleration team.

This role is perfect for someone who thrives on solving technical challenges, delights in making customers successful, and is energized by working closely with both technical users and internal engineering teams. As an API Support Engineer, you’ll be the go-to expert on Corti’s APIs, helping partners and customers integrate seamlessly while championing product feedback and continuous improvement.

What you'll do

• Act as the primary point of contact for customer related API-related inquiries from customers, partners, and developers

• Help external teams troubleshoot, understand, and implement Corti’s APIs

• Provide thoughtful, clear, and technically sound responses through email, video calls, and our support platforms

• Collaborate cross-functionally with Engineering and Product to relay customer feedback and influence product development

• Contribute to internal documentation, customer-facing technical resources, and knowledge base articles

• Debug issues using logs and code samples; reproduce bugs and ensure follow-through on resolutions

• Engage in continuous learning about Corti’s evolving product and API capabilities

• Take ownership of support processes and explore ways to improve efficiency and customer experience

What we’re looking for

• A strong communicator with technical curiosity and a customer-first mindset

• Experience in a technical support or solutions engineering role, ideally supporting an API product

• Proficiency in at least one programming language (Python, JavaScript, etc.) and understanding of RESTful APIs

• Ability to break down complex technical concepts for a wide range of users

• Comfortable working in a fast-paced, remote-first environment

• Bonus: background in health tech, AI, or SaaS startups

Practicalities

• The role is part of the Commercial Team.

• Reports to the Head of Customer Acceleration.

• Full-time position.

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

🤝 Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!