Technical Program Manager, Customer Success

At JFrog, we’re reinventing DevOps, DevSecOps and MLOps to help the world’s greatest companies innovate, develop faster and be more secure -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn’t it be amazing if you could join us on our journey?

We are looking for a skilled and dynamic Technical  Program Manager to join our  Customer Success Operations team. The role involves leading key strategic initiatives from planning to delivery, ensuring thorough planning, efficient implementation, and high-quality system and process outcomes that align with our business goals.  

As a Technical Program Manager at JFrog, you will... 

• Lead strategic Customer Success initiatives from inception to completion, including planning, implementation, and aligning business processes driven by our defined objectives, and defining success measures
• Leverage your technical knowledge to ensure projects are planned and executed in alignment with technical best practices and development methodologies
• Drive progress, provide updates to stakeholders,  and facilitate decision-making while ensuring alignment with company priorities and timely, high-quality completion
• Collaborate closely with leaders, stakeholders, team members, and different teams to ensure ongoing alignment and drive and execute strategic plans, goals, and objectives
• Organize and facilitate meetings, including preparing agendas, briefing materials, and ensuring follow-up actions are completed
• Coordinate the allocation of  resources across various programs and projects, balancing priorities and optimizing performance
• Identify opportunities to improve operational processes and workflows, contributing to increased efficiency and productivity
• Continuously evaluate and refine the existing project management methodologies and practices, identifying opportunities for innovation  and improvements

To be a Technical Program Manager at JFrog you need…

• At least 7 years of experience in a similar role, ideally with a track record of success in a fast-paced, high-growth environment
• Previous experience working or collaborating closely with software development teams in a software company, and a good understanding of technology and development methodologies 
• Experience in  Process design, implementation, and adoption   
• Ability to comprehend and communicate technical concepts, architecture, and industry processes 
• Strong project management skills, successfully managing multiple complex projects and initiatives
• Excellent communication and interpersonal skills, with the ability to lead by influence and interact effectively at all levels of the organization
• Strong analytical thinking and driving informed decision-making based on complex situations and data    
• Thorough understanding of project and change management methodologies and experience in implementing process improvements  
• Attention to detail, ability to prioritize, and multitask effectively
• Independent, self-starting individual 
• Proficient English communication skills, both written and verbal
• Bachelor’s degree in information systems, business administration, or equivalent