Customer Insight Analyst

About The Role:

Data isn’t just numbers—it’s insight, influence, and opportunity. At Tuatahi, we believe analytics are central to smarter decisions, strategic advantage, and customer growth. If you're a curious, analytical thinker who thrives on transforming complex data into powerful business insights, this is your role.

We're on a mission to reshape Aotearoa’s digital future—and we’re looking for a Customer Insights Analyst to sit at the heart of that journey. Reporting directly to our Chief Customer Officer, you’ll lead the charge on data-driven decision-making across the business. This is more than a data role—it's a strategic opportunity to shape how Tuatahi understands, engages, and grows its customer base in a fast-evolving digital landscape.

What You’ll Do (And Why You’ll Love It)

• Uncover Customer & Market Insights – Dive deep into customer behaviour, market trends, and broadband adoption patterns to shape subscriber acquisition, retention, and ARPU strategies.
• Turn Data into Action – Provide analytical firepower for marketing, sales, and product teams to make targeted, effective decisions that deliver results.
• Deliver Competitive Intelligence – Analyse fibre vs. fixed wireless trends, emerging technologies like LEO satellites, and broader market dynamics to help Tuatahi stay one step ahead.
• Next-Level Analytics – Use segmentation, predictive modelling, and AI-driven insights to guide pricing strategies, product development, and go-to-market campaigns.
• Data Storytelling – Build compelling dashboards, visual reports, and strategic presentations that bring your insights to life—and drive real business impact.

Skills and Experience Required:

• Data-Driven Thinker – You see what others miss. You turn messy data into clear, actionable strategy.
• Technical Proficiency – Skilled in SQL, Power BI, Python, and advanced analytics tools for extracting, cleansing, and analysing large datasets.
• Strategic Mindset – You're more than an analyst—you're a thought partner, helping shape Tuatahi’s customer growth and broadband innovation.
• Communication Wizard – You simplify the complex. You can engage, influence, and inspire stakeholders at all levels through your insights.
• Experience & Passion – 3+ years in customer insights, business intelligence, or analytics, ideally in telecoms, digital services, or customer-centric industries.

At Tuatahi, we invest in your growth. Even if you don’t meet all the requirements, apply anyway—there’s plenty of opportunity to develop your career with us!

Why Tuatahi is the Place for You:

At Tuatahi, we're more than just pioneers in cutting-edge technology—we're committed to taking care of our people. We believe that exceptional benefits not only enhance work-life balance but also empower our employees to thrive, both professionally and personally. Here’s how we make a real difference:

• Comprehensive Medical and Life Insurance: Your health and security are our priority.
• Utilities Rebate: We help ease the burden of home costs, covering essential utilities like power and fibre.
• $500 Refer-a-Friend Bonus: Share your experience with friends, and we'll reward you for bringing talent into our team.
• Volunteer Day: One paid day each year to give back to your community by volunteering for a registered charity.
• Wellbeing Leave: Enjoy a wellbeing day every six months to recharge, handle life admin, or simply do something that makes you happy.
• Parental Leave Support: We support your growing family with parental leave benefits, including topping up your salary to 100%.

At Tuatahi, we're not just building a future of innovation— we’re creating a workplace where you can thrive.

About Us:

As a leader in Aotearoa’s ultrafast broadband revolution, Tuatahi is powering the future of connectivity. Our 6,000 km fibre optic network is the backbone that links households and businesses to the internet, driving digital growth across regions like Waikato, Bay of Plenty, Hawke’s Bay, Taranaki, and beyond.

We partner with retail service providers and mobile network operators, enabling them to offer a range of services to over 249,000 homes and businesses. As we expand, we’re seeking innovative minds to help us shape a digitally empowered tomorrow. Join us and be part of something truly transformative.

Sounds Like you? Apply Now

If applying through our careers page, you can find the position description here.

If applying through Seek - check out the job ad on our careers page for the link to the position description.

Diversity, equity and inclusion (DEI) is a crucial and permanent part of our business strategy. To help us ensure a fully diverse, equitable and inclusive working environment, we invite you to answer two questions when you apply for this role so we can track and further our drive for fair and equal opportunities. The information shared here is strictly optional, it cannot and will not affect your job application in any way and it will be anonymised before being used for reporting purposes.

Advertising closes: 11th April 2025