Data Analyst II - XM Project

At Pizza Hut Global, we want to build the Winning Recipe for our Customers and Team to connect people through the joy of pizza. Taking a fact based, data driven approach is fundamental to us focusing on the right areas. Pizza Hut Global has a vast amount of Operational Data to surface insights for our Team and Key Markets to improve the Customer Experience, execution of standards and to increase sales.

We’re looking for someone with a proven track record to be our Data Analyst for the CX Team who is passionate about leveraging data to solve business problems and make data driven strategic decisions. They should have the ability to dive deep into the data sets, set up user friendly dashboards, present data back in a clear concise format utilizing Dashboards, Excel & PPT and plan a calendar of analysis to manage the intake.

Reporting to the Insights Manager and supporting the CX Team, you would work closely with the HutBot Data Team in Vietnam to ensure that we are sharing learnings across teams.

JOB FUNCTIONS:
1.     Data Analysis & Reporting: Collect, clean, and analyze data from multiple sources to produce key business insights. Design and deliver actionable reports and dashboards in reporting platforms.
2.     Ad-Hoc Analysis: Provide on-demand analysis to address specific business queries and support initiatives.
3.     Business Insights & Strategy: Collaborate with business leaders to deliver business insights to support decision-making across various departments, shaping strategy and creating understanding.
4.     Data Visualization & Dashboards: Develop dynamic, visually compelling dashboards that allow teams to monitor key metrics, track performance, and identify opportunities for improvement.
5.     Data Modeling: Use historical data to create predictive models and correlation outcomes, helping to plan for KPI performance and make proactive decisions.
6.     Data Integration: Work closely with data teams to ensure seamless integration of data sources, ensuring that data flows accurately and efficiently between systems.
7.     Data Quality & Integrity: Maintain data accuracy, consistency, and integrity in data systems, identify discrepancies, and work to resolve any data issues promptly.
8.     Presentation: Create and present back analysis in Excel / Dashboard / PPT format to clearly represent the data

KNOWLEDGE AND SKILL REQUIRED:
2+ years experience in a similar role, with strong expertise in data processing and BI-based reporting. Experience in restaurant industry is a plus.
Technical Skills:
•    Strong proficiency in database platforms e.g. Snowflake, BigQuery for data warehousing and querying.
•    Expertise in DOMO or other BI tools (Power BI, Tableau,…) for reporting, app-based dashboards, and data visualization.
•    Proficiency in SQL, and strong experience with data modeling, ETL processes, and cloud-based data platforms and data analysis tools.
•    Strong understanding of statistical analysis techniques.
•    Experience working in a cross functional team.
•    Ability to take data, turn it into insights and report back in clear concise format with recommendations for action
•    Strong organization and documentation skills.
•    Relationship-building skills – and ability to gain influence with key stakeholders in order to drive decisions.
•    Strong  English written and verbal communication skills.
•    Highly proactive and self motivated.
•    Experience using Content Square or other user experience analysis tool is advantageous.

WHY YOU'LL LOVE WORKING HERE:
Attractive Benefits:
•    100% salary during the probation period.
•    Annual Leave: 18 days/year.
•    Five “Recharge Days” – Extra days, in addition to company holidays.
•    1 Day off paid leave for your birthday.
•    Half-day Fridays.
•    Full salary insurance.
•    13th-month bonus.
•    Advanced health insurance (Generali).
•    Regular team and engagement activities.
•    LinkedIn learning & training courses, based on company policy.
•    MacBook and Monitors.
Working Location: Waseco Building, 10 Pho Quang Street, Ward 2, Tan Binh District, HCMC.
Working hour: 9AM-6PM, Monday to Friday.

Dragontail Systems is the leading B2B company of revolutionary optimization software for the food and delivery industry with a global presence.  
We are proud to be part of Yum! Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company’s restaurant brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill.