UX Writer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys is looking for a UX writer, who will be responsible for customer delight! You are an advocate for Qualys design, shaping product experiences by creating useful, meaningful text that helps users to complete tasks. You help to set the vision for content and drive cohesive product narratives across platform. As a UX writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including UX researchers, product managers, engineers. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images. You use your gift for language to design intuitive, delightful product experiences that help users accomplish their goals. Responsibilities:

• Writing UI text: Crafting the words that guide users through an interface, including button labels, error messages, onboarding flows, and confirmation dialogs.
• Creating and maintaining style guides: Establishing voice, tone, and terminology standards that ensure consistency across a product or organization.
• Participating in UX research: Working closely with UX researchers to conduct usability studies, analyze how users interact with content, and refine messaging based on insights.
• Collaborating with product teams: Partnering with UX designers, product managers, and engineers to ensure content aligns with the overall design and user experience.
• Optimizing accessibility: Ensuring text is inclusive and readable for all users, including those using assistive technologies.
• Testing and iterating content: Conducting A/B tests, gathering user feedback, and continuously refining content to improve usability.
• Writing for conversational interfaces: Creating chatbot scripts, voice assistant responses, and AI-driven customer interactions.
• Contributing to AI model training: Assisting in training AI-powered features by refining system prompts, structuring training datasets, and ensuring AI-generated content aligns with UX writing best practices.

Qualifications:

• Bachelor's degree in English, Journalism, Communication, Literature, Business, Marketing, a related field, or equivalent practical experience.
• 4+ years of experience in writing, editorial, marketing, UX writing for web and mobile platforms.
• Experience on UX-focused product writing and shaping content for multi-disciplinary projects.
• Portfolio highlighting UX-focused writing samples and style guidelines.
• Knowledge of cyber security domain