Manager, Account Management Implementation (L09)

Job Description:

Role Title: Manager, Account Management Implementation (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

As Manager – Account Management Implementation team, you will work on major business initiatives that contribute to Synchrony’s growth and productivity objectives. As an individual contributor, you will be responsible for managing strategies in multiple implementation tools and support end-to end implementation team’s requirements. You will proactively manage efforts to maintain stakeholder satisfaction, collaborate with multiple US teams for accurate work delivery.

Essential Responsibilities:

• Maintain decision engines in credit implementation tools by developing strategies as per the requirements across different platform(s)

• Work independently to provide Level of Effort for scoping and scheduling for codes enhancements using tools in use (PowerCurve, SASFM, Advance Defense, FICO DMP, SAS / Python / Tableau for Validations)

• Coordinate with business stakeholders and perform implementation steps viz. design, development, testing and implementation with documentation based on prioritization

• Support monitoring controls and related processes

• Collaborate in process efficiency projects like Automation, Process Simplifications

• Support operational credit team in response to internal and external audit requests

Required Skills/Knowledge:

• Bachelor’s degree in any discipline with 2+ years of relevant experience in consumer/commercial credit or risk management, lending, marketing, or appropriate field in a credit card / consumer lending environment Or in lieu of a degree 4+ years of experience required.

• Strong technical abilities and experience in strategy implementation platforms – PowerCurve Strategy Design Studio, PC Strategy Manager, FICO DMP, TRIAD, Defense Edge, SAS ID or Advance Defense

• Strong knowledge on SAS, SQL, Python, Unix, VBA, Excel

• Practitioner of agile process (Using Jira or other tools)

Desired Skills/Knowledge:

• 1+ years of hands-on experience in delivering strategy enhancements in acquisitions, account management, transactional fraud or collections platform

• Very Strong interpersonal and communication skills, ability to work effectively with a wide range of end users

• Strong understanding of API integrations and Microservices based architecture

• Ability to generate reports through tools like Tableau, Python, Jira

• Understanding of AI / ML concepts and ability of automate processes

• Strategic thinker, innovative problem solver, self-starter, team player

Eligibility Criteria:

Bachelor’s degree in any discipline with 2+ years of relevant experience in consumer/commercial credit or risk management, lending, marketing, or appropriate field in a credit card / consumer lending environment Or in lieu of a degree 4+ years of experience required.

Work Timings: 

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 09

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