Data Analytics & Reporting Specialist

As a Data Analytics and Reporting Specialist, you will be analyzing complex data sets and generating insightful reports to support business decision-making. You will be required to create reports for support leadership monthly and be prepared to present to the VP of Global Services and Support. In addition, review and report daily and weekly OKR metrics and work closely with our support managers and directors on data validation and decision-making. As the Data Analytics and Reporting Specialist, you'll be at the heart of driving data-informed decisions. This position reports to the Senior Director of Support, Global Operations.  

What you'll do

• Data Collection & Analysis: Data from various Zendesk and Tableau will be gathered, and statistical techniques will be used to analyze it. 
• Reporting: Creating detailed reports and dashboards to present data insights to stakeholders. 
• Data Management: Ensuring data accuracy, integrity, and security. 
• Collaboration: Working with support leadership to understand their data needs and provide relevant insights. 
• Problem-Solving: Identifying trends, patterns, and anomalies in data to support business strategies. 

What you'll bring:

• Technical Proficiency: Knowledge of data analysis tools like SQL, Python, R, and visualization tools like Tableau or Power BI. 
• Analytical Thinking: Ability to interpret complex data and translate it into actionable insights. 
• Reporting: Experience in generating detailed and actionable reports. 
• Statistical Analysis: Understanding of statistical methods and their application in business contexts.
• Communication: Strong skills in presenting data findings clearly and effectively to non-technical stakeholders. 
• Attention to Detail: Ensuring accuracy in data reporting and analysis. 
• Collaboration: Working closely with support managers and directors to ensure data accuracy and relevance. 
• Time Management: Efficiently managing multiple tasks and deadlines. 
• Excellent interpersonal communication skills. 
• Education: Bachelor's Degree in a relevant field such as Data Science, Statistics, Computer Science, or Business Analytics. 
• Business Acumen: Understanding of business processes and objectives to align data analysis with strategic goals. 
• Adaptability: Flexibility to work with different teams and adapt to changing business needs. 
• Support Ticketing Platforms: A background in support operations with familiarity with Zendesk or Salesforce is a plus

The reasonably estimated salary for this role at Everbridge ranges from $84,000 - $112,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.- Management of cash, company funds, or other valuable assets.- Work in environments requiring heightened security measures.- Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.