Expert Observability engineer

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We ca Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Collaboration, Curiosity, Passion

Position Summary:

As an Expert Engineer in Monitoring and Observability team, you will be defining, driving and executing the team’s monitoring & observability strategy.  This includes ensuring end-to-end visibility, system reliability, as well as proactive and reactive incident resolution. This role involves providing technical guidance to a team of monitoring & observability engineers, developing the best practices, and optimizing monitoring, logging, and tracing frameworks to enhance system performance and operational efficiency. You will also be responsible for designing client solutions that Ensono manages.

What You Will Do:

• Design and implement scalable monitoring & observability platform for Ensono’s Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, Entuity, VMWare Aria.
• Develop a strategic roadmap for observability, ensuring alignment with business and clients’ requirements
• Design, Plan and Enable adoption of AI & ML learning to Ensono’s Monitoring environment, with goal of proactive prevention of incidents from becoming
• Architect and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applications
• Contiguous evaluation for best of breed tool & practices for monitoring and observability purposes, establish strong relationships with associated vendors
• Enhance distributed tracing capabilities to track performance and detect bottlenecks across microservices-based architecture
• Automate observability and monitoring instrumentation as well as telemetry collection across environment for deep insights
• Utilize Infrastructure as a Code (IaaC) tools such as Ansible, Terraform, to standardize monitoring and observability deployments

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.  

Required Qualifications:

• 10+ years of experience in observability or monitoring engineering operational roles
• 10+ years of hands on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Data Dog, Entuity, or others
• Strong proficiency in Python, Bash, JavaScript for automation and scripting
• Experience with Infrastructure as Code (Ansible, Terraform, etc) for observability tools deployment
• Strong analytical and problem-solving skills for diagnosing complex issues
• Effective communication and leadership, especially in training and cross functional team collaborations
• Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes
• Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly
• Bachelor’s degree in related field

Preferred Qualifications:

• Master’s degree in information technology related field
• Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes deployment & monitoring
• Advanced ITIL, including ITIL v3 and v4, certification or training
• Experience on AI/ML integration into ITSM practices is a plus

Why Ensono?

Ensono is a place where we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.

• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.