AI Specialist - Servicedesk (m/f/x)

AI Specialist - Servicedesk (m/f/x) 474995 02. Open Experienced IT-Jobs: Business & Artificial Intelligence; IT; IT-Jobs: Shared Services ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr Mintarder Straße 36-40 Mülheim an der Ruhr 45481 Germany (DE) Developer.png https://jobs.cdn-aldi-sued.de/video/.mp4 https://jobs.cdn-aldi-sued.de/video/.jpg full-time 04/01/2025 permanent contract partial mobile working within Germany ALDI DX Melanie Cangalovic 1 IT-Jobs Professional Nordrhein-Westfalen (DE-NW) 11.04.2025 15:16

Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price. 
We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

This international, technology-driven department is focussed on further developing our global service strategy. It provides support in the optimisation of service desk processes through the use of AI-supported solutions for internal customers and agents.

Your Job

What this role looks like.

• Evaluating and implementing as well as assuming responsibility for AI-supported solutions for the entire IT support chain, with a particular focus on optimising chatbots and virtual assistants for internal customers, as well as store and warehouse employees
• Analysing and processing service desk data for continuous improvement 
• Assisting in the automation of support processes for agents 
• Collaborating with IT and business teams to integrate AI technologies 
• Ensuring the scalability and efficiency of AI solutions

Your Profile

What you bring with you.

• A degree with a focus on information technology or business administration or similar qualifications/training 
• Experience with machine learning, natural language processing and AI-supported automation solutions 
• Knowledge in developing and optimising chatbots and virtual assistants 
• Experience in data analysis and training AI models 
• Understanding of IT service management and service desk processes 
• Team player with analytical mindset 
• Very good English skills

 

Desirable extras.

• AI or machine learning certification is an advantage 
• Experience with ITSM tools and ticket systems desirable 
• Basic knowledge of UX/UI design for optimised user experience is an advantage

Your Benefits

What you will get in return.

• Partial mobile working within Germany
• Up to 30 days of remote work abroad per year in more than 20 countries
• Flexible working hours and overtime compensation
• Attractive remuneration as well as holiday and Christmas bonuses 
• Personal time-off account for e.g. sabbaticals
• Modular onboarding and buddy
• Canteen "MINT42" with coffee bar and social hub

Your Tech Stack

What you will work with.

• NLP frameworks 
• Chatbot platforms (e.g. Dialogflow, Microsoft Bot Framework) 
• ITSM systems (e.g. ServiceNow, Jira Service Management) 
• Cloud platforms (e.g. AWS, Azure, Google Cloud) 
• Databases (e.g. SQL, NoSQL)