Data Analyst Metering

Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.

It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

EVERYTHING YOU NEED TO KNOW  

We have an exciting opportunity to join our customer operations department as a Data Analyst. Within this role you will play a critical role in driving performance improvement and enhancing customer delivery within the Metering Services function, with a specific focus on metering and related smart infrastructure. As we move into AMP8 you will be supporting both the leadership and metering service teams through robust data analytics, metric development, performance tracking, and insightful reporting.

In this role you will monitor, analyse, and report performance data for smart metering and infrastructure projects, ensuring alignment with SLA and KPI compliance. This role involves developing and implementing new reporting measures and metrics, working with stakeholders to ensure accurate and timely data collection. Additionally, the role includes producing reports on the quality of work carried out by metering contractors, IRM partners, internal workforce, and smart metering infrastructure teams, supporting efforts to drive right-first-time performance and reduce errors.

You will manage the impact of smart metering infrastructure on scheduling and operations, adjusting forecasts and schedules based on real-time data trends and resource availability. Proactively adjusting and optimizing schedules for smart meter deployments and maintenance is also a key responsibility, ensuring the efficient rollout of the infrastructure and services. You will source, extract, and ensure the accuracy of performance data from various systems, such as SAP, Target, BW, AO, Temetra, and smart metering infrastructure platforms.

WHAT YOU’LL BRING TO THE ROLE

We are seeking a highly skilled and experienced individual who has a strong background in data analytics and proven experience with smart metering systems as you will be responsible for manipulating large volumes of data related to smart metering and infrastructure, producing bespoke reports, and generating actionable insights that drive performance improvements.

In addition to technical expertise, having a solid operational focus, with experience in customer operations environment would be beneficial. Advanced proficiency in MS Excel, Word, PowerPoint, and reporting tools such as Power BI or Tableau is required. Experience with SAP and smart metering reporting systems like Temetra and BW is preferred. Strong communication skills are crucial for this role, as you will need to engage with multiple internal and external stakeholders, ensuring alignment on performance objectives and reporting requirements.

We value a continuous improvement mindset, and the ideal candidate will be someone who can identify areas for improvement, develop innovative solutions, and collaborate with teams to drive performance gains. You will also possess excellent analytical and problem-solving skills, with the ability to analyse large data sets, identify patterns, and generate actionable insights.

WHAT’S IN IT FOR YOU 

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on socials.