Product Line Management NCG - New College Graduate

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$80,000.00 - $110,000.00

Location:

Santa Clara,CA

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Contract Management

• Responsible for CSA (Contract Service Agreement) Field Support. Working with FSO to understand KPI gaps. Unscheduled down time events, PM metrics, etc., to deliver service product development roadmap. 

• Provides guidance/input to the field on impacts of part/supplier changes. 

• Implementation of component roadmaps including part obsolescence, replacements, alternative vendors, and cost reduction 

• Implementation of cost reduction roadmap, through  repair/refurbishment solution development and implementation. 

• Install & Warranty (I&W) monitoring/analysis and drive improvement projects. 

• Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM. 

• Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services. 

Field Productivity Improvement 

• Drives FSO efficiency improvements along with Field team 

• Identify target improvement areas and drive related programs for Field productivity improvement. 

• Drive Field Training and Certification programs on new Platforms and Complex upgrades. 

• Drive field technical capability development. 

• Capture Field Best Known Method (BKMs) than enables value services. 

• Drive delivery of fast and effective resolutions on field issues with digital tools for service 

 

Field escalation support and customer engagement 

• Coordinate with internal stakeholders to support strategic field requirements. 

• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements. Will address directly or work with TPS to address. 

• Coordinate with field experts as needed to support critical Service Agreement’s as per Field Service Organization request. 

• Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards. 

• Responsible for successful implementation of AGS Service products – e.g., SA parts forecasting, low-cost parts adoption, repair loop qualification and fan out 

• Responsible for tracking Service contract tool performance KPIs, e.g., Uptime, PM frequency, PM Green-to-green 

Other Responsibilities

• With assistance will advance product change management (PCM) and control. This may include one or more fo the following:
  • Unreleased product approval and control
  • ECO (Engineering Change Order) approval
  • Implementation of PCN (Part Change Notification), with Global Product Support
  • Provides assistance and support to Engineering and the Business Unit about the field service impact of part/supplier changes.
• Wilth mentorship will review the accuracy of customer shipped configurations and BOMs (Bill of Materials.) This may include one or more of the following:
  • CaRM (Configuration accuracy Review Meeting) reviews
  • BOM (Bill of Materials) accuracy
  • NSR (Non Standard Request)  approval 
• Under supervision will support  common modules roadmap and implementation post Phase 5 of ePLC
• Will assist in the  implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
• Suuport Intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders.
• Will support the implementation of cost reduction roadmap
• Assists in the management of  strategic vendor issues
• Supports all changes to the product after product release
  • whether driven by engineering, quality, safety, customer demands or supply obsolesce

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

Business Expertise

• Applies general knowledge of business developed through education or past experience 

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Additional Information

Time Type:

Full time

Employee Type:

New College Grad

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.