Manager, Data, Reporting & Analytics

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The role of Chief Controls Office – Manager, Data Reporting & Analytics at Webster Bank will play a critical role to enhance our centralized data reporting and analytics function to promote and strengthen the bank’s control environment. This individual will fulfill a vital role for data collection, ensuring accuracy, and assembling required artifacts to support a compliant and governed data reporting environment. This role will support our build out of a centralized consistent and accurate reporting, across Front-Line Control Office functions.  This role will conduct root cause analysis, identifying trends and correlations, working with complex data in a highly matrixed environment, ensuring compliance with internal policies, regulatory requirements, and industry best practices. The ideal candidate will bring expertise in Data Analytics and Aggregation, along with Management and Regulatory Reporting within the banking sector. This individual will also be involved with transformational initiatives and the delivery of critical, large-scale, complex, high-visibility, regulatory remediation programs.

Responsibilities

•       Leadership & Strategy: Lead from the front and execute the strategy for the Front-Line Data Controls Office function within the bank, aligning with the vision and objectives set by the Lead Data Controls Officer and Chief Controls Officer.

•       Controls Oversight & Design: Lead from the front and execute the design, implementation, and maintenance of an effective internal data and reporting control framework across the enterprise. Ensure compliance to the framework to mitigate risks and enhance the bank’s operational resilience.

•       Quality Assurance Program: Support data gathering for reporting outcomes of the quality assurance (QA) program who identify the effectiveness of controls and adherence to regulatory requirements.

•       RSCA Program Management: Support data gathering for reporting outcomes of the RSCA processes across all Front-Line Units (FLUs) to ensure it aligns with regulatory requirements and industry best practices. Conduct data gathering for RCSA fact pack and automation efforts to enhance the efficiency and accuracy of the data gathering process. Define and track key risk indicators (KRIs) and key control indicators (KCIs) that feed into the RCSA fact pack. Interpret data for RCSA reporting purposes, identifying relevant risk indicators, control measures, and compliance-related information. Drive iterative improvements in the data gathering and RCSA reporting process, with a focus on leveraging new tools or methodologies.

•       Risk Assessment: Support data gathering for reporting outcomes of the risk assessment workshops and activities to create visibility of potential risks and control gaps. Analyze risk data to assess the likelihood and impact of risks on the bank’s operations.  Analyze large datasets to identify risk trends, gaps, or areas of improvement.

•       Control Testing: Support data gathering for reporting outcomes of the risk-based control testing programs which evaluates the effectiveness of internal controls across all business units.

•       Reporting & Communication: Execute data gathering to support centralized and comprehensive reports for senior management, regulatory bodies, board committees, and Front-Line Units detailing control effectiveness, quality assurance outcomes, and action plans for identified gaps. Ability to think analytically and critically, identifying potential risks or issues in data sets. Design and optimize workflows to enhance the efficiency and accuracy of the data gathering process.

•       Stakeholder Engagement: Highly matrixed, enterprise-wide engagement for centralized, comprehensive, and accurate/ appropriate reporting. Strong communication skills to convey data insights to non-technical stakeholders, including senior management and risk owners. Collaborate with data owners, subject area data experts and business owners to foster adherence and understanding.

•       Training & Awareness: Partner and support training sessions and workshops to enhance awareness and understanding of Data Control and Reporting processes among staff and foster a proactive risk culture.

•       Continuous Improvement: Evaluate and improve methodologies and processes to adapt to changes in the regulatory environment, business operations, and emerging risks. Comfortable working with complex data and finding actionable insights to mitigate risk. Identify data-related issues and inefficiencies in the data collection process and propose improvements.

•       Policy & Procedure Development: Contribute to the development and update of policies and procedures related to Data Controls and Reporting process and initiatives.

•       Audit & Regulatory Coordination: Support data gathering for reporting to internal audit and regulatory reviews related to risk identification, risk assessment and control testing. Ensure that documentation and evidence are prepared and available for audit and examination purposes.

•       Risk Management: Ability to interpret data trends, patterns, and correlations to support risk management decisions, providing valuable insights to enable senior leadership and department heads to identify and evaluate key risks, implement risk control measures, and monitor risk mitigation efforts.

Compliance Assurance: Support reporting related to adherence of applicable regulations and banking standards, partnering with Compliance, Internal Audit, and other control functions.

Qualifications

•       Education:

o    Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field.

•       Experience:

o    Minimum of 5 years of experience in Finance, Credit, Risk management, Operational risk, or Internal Audit within the banking or financial services industry.

o    Experience within Data Analytics and Aggregation, Management and Regulatory Reporting programs within the banking sector.

•       Knowledge:

o    Understanding of risk management methodologies (e.g., risk identification, assessment, control, and monitoring).

o    Strong knowledge of automation platforms or scripting to automate the extraction, transformation, and loading (ETL) of data.

o    Understanding of the general RCSA process.

o    Understanding of operational risk management techniques and control assessment methodologies.

o    Knowledge of OCC Heightened Standards and Regulatory Category IV banking requirements.

•       Skills:

o    High professionalism and project management skills.

o    Strong analytical, problem-solving, and critical thinking skills to understand new processes and identify potential risks.

o    Extensive experience extracting relevant data from various systems using Excel, SQL, Python, or other data extraction tools.

o    Experience for developing automation techniques and scripting to streamline data collection and reporting processes.

o    Strong skills related to integration of multiple systems (ERP, CRM, risk management systems) to streamline data collection, reducing manual intervention.

o    Experience in creating dashboards and reports using visualization tools like Power BI or Tableau.

o    Proficiency to interpret data trends, patterns, and correlations to support risk management decisions.

o    Excellent verbal and written communication abilities, with the capacity to present complex information clearly. Strong and effective verbal and written communication, along with collaboration skills are crucial for working with across different teams and departments.

o    Ability to influence senior stakeholders and build effective working relationships across business units and lines of defense.

o    Strategic thinker with attention to detail and operational acumen.

o    Strong commitment to quality and continuous improvement.

o    Proficiency in risk management software and data analysis tools.               

o    Willingness to learn, adapt, and be flexible in a maturing environment. Accepting of mentorship and coaching.

o    Ability to work in a team-oriented environment.

This role has a hybrid work schedule and can be based in our NYC, Jericho, Southington, Stamford, Rhode Island or Massachusetts.

The estimated base salary range for this position is $105,000 USD to $125,000 USD.  Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-RK1

#LI-HYBRID

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.