Senior Client Solutions Analyst

Company:

Mercer

Description:

Mercer is seeking candidates for the following position based in the Warsaw office:

Senior Client Solutions Analyst

What can you expect?

 Client Solutions Specialist role is based in our Warsaw office in the Client Solutions Team. In this role you’ll have a chance to develop and maintain day-to-day relationships with Mercer’s clients and consultants in the compensation & benefits area. Our organization is characterized by experienced and friendly managers, as well as open and diverse corporate culture. If you like genuinely multinational, multicultural and dynamic environment – this work offer is definitely for you.

What we offer:

• Competitive salary including an attractive, flexible benefits package (private health care, life insurance, culture/sports card or a Multisport card, Mastercard lunch/shopping card, co-financing of foreign language classes, retirement plan and more)

• International exposure – working with experts across the globe

• Various opportunities for professional development and career growth ( i.e. VBA, R, Python as well as improve project management skills, communication & presentation skills, LEAN certifications)

• Development through real-life trainings and conferences with our business partners as well as through online platforms (LinkedIn Learning, Harvard Business Review, Leading Edge, edX, Udemy, Mercer Workday Learning)

• Work/life balance culture and inclusive atmosphere through numerous Diversity & Inclusion actions

• Hybrid model of work (2 days per week working remotely) with flexible hours

• Remote recruitment process

Your responsibilities:

• Manage portofolio of specific industry clients globally

• Provide support to clients with day-to-day queries around Mercer products, methodology and services

• Manage the process of collection, verification and interpretation of compensation and policy data from clients

• Deliver custom trainings, onboardings and Mercer tools demo for clients

• Cooperation with internal consultants- providing product and sales support (sales presentations, product information, contacting clients etc.)

• Prepare reports, presentations, and analysis of compensation & benefits data for our clients

• Continue knowledge development in field of compensation and benefits

Our requirements:

• 3+ years of experience in a comp & ben and/or customer support environment

• Fluent written and spoken English (C1 minimum)

• Attention to detail and problem-solving capabilities, assuming ownership of tasks and taking proactive approach to work

• Proficient communication skills and ability to cooperate effectively across different levels of the organization (internally and externally)

• Analytical skills and a good understanding of statistics

• Proficient in MS Office (especially in Excel and PowerPoint); knowledge of advanced functions would be desirable

• Knowledge of dashboard creation tools like PowerBI, Qlick would be desirable.

• Availability for a full-time position (Monday-Friday, flexible 8-10 a.m. – 4-6 p.m.)

What makes you stand out:

• Market research, HR or Compensation & Benefits area experience

• Experience in working with large and complex numerical databases and the ability to understand how they function

• Experience in improving processes/practical use of client success methodology

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Please send your application in English. 

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.