Database Engineer III (Big Data)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview

LivePerson is experiencing rapid growth, and we’re evolving our database infrastructure to scale faster than ever. We are building a team dedicated to optimizing data storage, accessibility, and performance across our applications. As a Senior Database Engineer, you will be a key contributor, driving innovation in cloud database solutions and automation.

You will:

• Partner with cross-functional teams to define database requirements and architectural strategies.
• Design, implement, and maintain highly scalable, on-prem and cloud-based database systems on Google Cloud Platform (GCP).
• Develop automation solutions using Terraform, Ansible, and Python to streamline database provisioning and management.
• Ensure robust version control of infrastructure configurations for seamless deployments.
• Monitor, troubleshoot, and optimize database performance, addressing bottlenecks proactively.
• Establish and enforce backup, recovery, and disaster recovery protocols to protect data integrity.
• Collaborate with security teams to implement compliance and data protection measures.
• Lead incident resolution, analyzing root causes and driving long-term solutions.
• Stay ahead of industry trends in DevOps, cloud computing, and database technologies.
• Participate in on-call rotations, ensuring 24x7 support for mission-critical systems.

You have:

• 8+ years of experience managing large-scale production database systems handling terabytes of data.
• Expertise in MySQL administration & replication.
• Experience with anyone of Elasticsearch, Kafka, Hadoop, and Vertica is plus
• Strong background in Google Cloud Platform (GCP) or AWS database deployments.
• Proficiency in Infrastructure as Code (IaC) using Terraform & Ansible.
• Skilled in Python & Bash scripting for automation.
• Hands-on experience with Liquibase or Flyway for database automation.
• Knowledge of monitoring tools like Prometheus, Grafana, PMM (Percona Monitoring and Management) and ELK stack (Elasticsearch, Kibana & Logstash).
• Strong problem-solving skills with a proactive approach to troubleshooting complex issues.
• Solid foundation in database architecture, optimization, and CI/CD concepts.
• Excellent collaboration & communication skills in a dynamic team environment.
• Highly accountable with a results-driven mindset.
• Able to create documentation, work on changes, incidents and jira tickets.
• Relevant certifications (AWS, GCP) are a plus.

Benefits: 

• Health: Medical, Dental and Vision
• Time away: Vacation and holidays
• Equal opportunity employer

Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. 

If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com