Senior Product Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job Description
Job Title:Product Manager Technical
Department & Team: Product Management
Reports to: Aaron Chaskelis
Location: Hungary
Summary:

Product Manager – Platform Language 

We are a group of passionate product managers focused on delivering a world class platform as part of Genesys Cloud. As part of the core platform team we are seeking a highly motivated and results-oriented Product Manager to lead the evolution of localization and internationalization capabilities across our products. 
 
Our vision is to deliver a seamless, inclusive, and intuitive multilingual experience for every user and customer, regardless of geography, native language, or dialect. We aim to build foundational language capabilities that scale globally, support regional compliance and accessibility requirements, and drive user engagement across all international markets.  

As a Product Manager, you will serve as the central point of ownership for the platform's language capabilities. You will work cross-functionally with engineering, UX, product, sales, and customer success teams to define the roadmap, drive execution, and continuously improve the way we support language across the product portfolio. 

Key Responsibilities: 

• Own and drive the end-to-end product strategy for platform language capabilities, including localization, internationalization, and multilingual support 

• Serve as the central point of contact and subject matter expert across the organization for all language-related platform initiatives 

• Define and manage the language roadmap across the platform, prioritizing based on business impact, customer need, and technical feasibility 

• Design and improve multi-language support across platform workflows — including seamless switching between agents and customers in different languages 

• Define and monitor language quality metrics, ensuring translations are fit-for-purpose, culturally appropriate, and consistent across use cases 

• Maintain and improve language completeness across UI, voice, AI, and documentation surfaces 

• Establish benchmarks for language quality, performance, and adoption — including measurement frameworks, referenceability, and success criteria 

• Define and continuously improve the process and velocity for enabling new languages, across UI, static text assets (STA), and AI/LLM-driven experiences 

• Evaluate and incorporate regional localization requirements, including date/time formats, currency symbols, number formats, and address conventions 

• Serve as the primary point of contact for sales and customer success teams regarding language-related customer questions, escalations, and support 

• Drive analysis and competitive benchmarking (CI), identifying gaps and opportunities in comparison with competitors 

• Conduct market and regional research to assess language requirements and user expectations in new geographies 

• Explore and evaluate emerging language technologies, tools, and methodologies, including machine translation, LLMs, and hybrid models 

• Track and tag language capabilities against revenue and pipeline data to inform prioritization and market opportunities 

• Collaborate with reporting teams to improve language affinity tracking and visibility within product analytics 

• Investigate ways to scale localization and translation capacity, improving efficiency and throughput 

• Act in both a Product Manager and Project Manager capacity, ensuring alignment and execution across multiple internal stakeholders 

• Coordinate across product, engineering, UX and regional teams to align and integrate all language-related efforts consistently across the platform 

Minimum Requirements: 

• Bachelor’s degree in Computer Science, Engineering, Linguistics, or related field 

• 2+ years of product management experience or relevant technical role 

• Experience with localization/internationalization, multilingual UX, or regional product strategy 

• Familiarity with L10n/I18n frameworks, translation management systems, Unicode standards 

• Strong technical aptitude to collaborate closely with engineering 

• Excellent written and verbal communication skills 

• Proven ability to deliver cross-functional projects on time and with impact 

• Self-starter with strong analytical skills and attention to detail 

Desirable Skills: 

• Experience supporting platform-scale localization for SaaS or enterprise products 

• Knowledge of accessibility standards and cultural nuances in UI/UX 

• Background working with vendors or teams focused on translation, natural language processing (NLP), or voice technologies 

• Passion for building inclusive, user-centered products for a global audience 

• Experience benchmarking and analyzing competitors' localization capabilities 

• Experience interacting with customers and partners 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.