Customer Experience Data Analyst

Capgemini is seeking a proactive and skilled Cx Data Analyst to join our team supporting one of the top 10 U.S. insurance carriers. This is a prime opportunity to advance your career, work in a multicultural environment, gain international experience, and play a key role in driving business success through data-driven decision-making.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

• This position supports customer experience analytics to enhance the overall customer experience and optimize customer interactions. The role applies working analytical knowledge to provide actionable insights that inform strategic initiatives and improve customer interactions. The position collaborates with stakeholders to align analytical efforts with business objectives while serving as a valued thought partner. It executes effective reporting systems and analytical tools to enable data-informed decisions. The role is an individual contributor who works independently with moderate guidance to deliver sound analytical practices that enhance customer experience capabilities.

• This role will require an eventual firm understanding of complex company data, the ability to write complex SQL queries to extract/analyze that data, and the building of slides or PowerBI Dashboards to communicate learnings and insights, often to executive audiences.
• The CX Data analyst will be responsible of getting necessary data to develop an accurate analysis, data tables, writing their code in SQL

Requirements

• Bachelor´s Degree in Data Science, Statistics, Computer Science, Math or related
• Financial or Insurance background is a plus
• Full English proficiency
• +5 years of experience in Data Analytics
• Strong communication skills to communicate technical concepts to non-technical stakeholders
• Dashboard building
• Querying complex data tables
• SQL
• Power BI
• Excel
• Power Point
• Phyton
• R code is a plus

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally reknowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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