UX, Product Manager I

WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.THE ROLEDo you want to drive and lead the product innovation efforts for the #1 PSA and FM company for the Service Economy? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on!As a User Experience (UX) Product Manager, you will display a high degree of customer focus, work collaboratively with R&D leaders, participate in the identification of projects that support the product strategy for Certinia, and be responsible for guiding program execution and governance.This position requires someone with great interpersonal skills; you will need to work with many departments to ensure that the requirements of many stakeholders are incorporated in the products you are responsible for. Additionally, you must be comfortable communicating with individuals and teams from both technical and product backgrounds in multiple countries.Certinia knows that each individual brings something special to the team, exemplifying a diverse and inclusive work environment. We embrace your authenticity and encourage our employees to “Bring Yourself” to work every day!WHAT YOU WILL DO IN THIS ROLEStrategy:

• Collaborate with Sr Management to ensure corporate, portfolio, and strategy directions are represented and prioritized in our roadmaps
• Define priority investments needed across the product areas to deliver on the promise of a cohesive end-to-end business process

Release Planning & Delivery:

• Research and prioritize release requirements through customer usage metrics data, discussions, and formal elicitation methods, including customer ideas, customer meetings, and customer advisory boards
• Coordinate with Engineering Managers, Release Managers, and User Experience on all steps from planning to release delivery
• Define the key epics and ensure these are represented into each release planning cycle across all related products
• Own the PM responsibility for ensuring that features are ready to ship, according to the product team readiness criteria and checklist
• Defines key results for release objectives and updates stakeholders on progress throughout the release.
• Works closely with Engineering Team Leads (ETL), UX Designers, and feature crew to understand, scope, and deliver work, highlighting risks and dependencies.
• Clearly communicates acceptance criteria and required deliverables to feature crew and ensures their successful implementation, meeting the definition of done.
• Clearly communicates the business problem(s) to solve, identifies and socializes assumptions to validate, desired outcomes along with next priorities for the current area, and adjacent opportunities in areas that are not the current focus.
• Communicates throughout the release with stakeholders, providing early visibility of forthcoming features, enabling quick feedback loops.

Stakeholder and Customer Engagement:

• Frequent interactions with our key customers to gain an understanding of their top business issues, how our solution is addressing business process, gaps, and opportunities for improvement
• Participates in research calls to elicit feedback on a feature or target area. Discovery is typically based on iteration of existing areas and understanding the next most valuable feature rather than an entirely new domain.
• Socializes insights with feature crew and uses them to create prioritized product backlog.
• Uses methods presented in the Product Design Playbooks.
• Monitors and responds to internal product queries, customer ideas, swarm cases, defects and questions generated via the Customer Community and from colleagues within Certinia relating to owned area.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• Typically has a Bachelor's degree and a minimum of 1-2 years of related experience as a Product Manager, Business Analyst, or Product Owner in a software development, business applications, and/or SaaS applications/commercial software company
• Problem-solving/logical thinker
• Ability to generate ideas with limited input and proactive drive delivery
• Excellence in product design, problem-solving, cross-team collaboration, and interpersonal communication skills
• Ability to travel domestically and internationally, when required
• Ability to work in an Agile environment
• Strong attention to detail
• Global mindset
• Communicate clearly and concisely, seeking guidance as necessary
• Identifies and speaks up when noticing improvement opportunities
• Embraces change constructively

WHAT ELSE WOULD BE GREAT

• Basic understanding of AI GPTs, LLMs, and Prompts
• Basic understanding of Accessibility concepts and tools
• Knowledge of the Salesforce platform is a strong advantage
• Experience navigating the strengths and limitations of a platform architecture
• Typically has a Bachelor's degree and a minimum of 1-2 years of related experience.
• Proactively pursues professional and personal development goals
• Basic design skills in the following areas

• Interviewing users
• Facilitating design
• Prototyping
• Usability testing
• Interaction design

#LI-RW1