AI Operations Specialist

About Fello:

Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.

With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.

About You:

We’re looking for an AI Operations Specialist – a true AI hacker who can build, connect, and optimize smart systems primarily within our marketing function, while also supporting sales and customer success teams. You’ll be the go-to builder for automating internal workflows, connecting tools, driving operational efficiency, and creating scrappy but powerful solutions using LLMs, web scraping, and no-code/low-code platforms.

You’ll work on a small, high-impact team within the marketing organization, focused on developing and maintaining internal AI-powered systems and automation workflows that help multiple teams operate more effectively. This role will closely collaborate with existing functions like RevOps and Operations, but stays focused on the AI and automation layer.

This is a remote role with the option to work anywhere in India.

You Will:

• Build and maintain automations using tools like N8N, Gumloop, Make.com, Zapier, etc.
• Deploy LLMs to drive AI-powered content, conversation flows, enrichment, and follow-ups
• Create and manage internal AI Agents for marketing, support, and sales workflows
• Use web scraping and 3rd-party data sources to build account-based marketing (ABM) lists and personalize outreach
• Connect our systems: HubSpot (Marketing, Sales, Service, Ops), support tools, internal databases, and marketing platforms
• Automate onboarding, lead routing, internal notifications, reporting, and data workflows
• Collaborate with CS teams to automate ticket routing, response drafting, and client insights
• Create internal documentation and reusable templates to scale impact across teams
• Continuously improve reliability and performance of operational flows

You Have:

• 2+ years of business experience in early-stage or high-growth environments
• 1–3 years of hands-on experience working with AI tools, LLMs, or intelligent automations (personal projects count)
• Excellence at prompt engineering — you know how to craft prompts that get high-quality, reliable responses from LLMs across varied use cases
• Hands-on experience with automation tools (e.g. N8N, Make.com, Zapier, Gumloop)
• Experience integrating APIs, working with webhooks, and building automations
• Comfort with scraping tools, enrichment APIs, and third-party data platforms for ABM
• A systems mindset: You think in terms of inputs, flows, and outcomes
• Excellent communication skills to partner with business teams and deliver solutions quickly
• Bonus: Experience building or managing AI Agents (chat, email, or call flows)

Our Benefits:

• Competitive Compensation: Attractive salary and benefits package.
• Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
• Professional Growth: Opportunities for career advancement and professional development.
• Health & Wellness: Comprehensive health and vision insurance plans.
• Paid Time Off: Generous PTO and paid holidays to recharge and relax.
• Collaborative Culture: A supportive team environment that values innovation and collaboration.
• Equity Options: Opportunity to own a part of Fello and share in our success.
• Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.