Sr. Product Operations & Insights Analyst

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Senior Product Operations & Insights Analyst will be responsible for defining and tracking the metrics that drive product and business impact. This role will act as the liaison between the product and analytics teams, ensuring alignment on data priorities and insights. They will also lead board and executive-level reporting, establish baseline metrics, and drive quarterly and annual forecasting to inform strategic decision-making. The ideal candidate will have a strong background in data analytics, financial modeling, and business intelligence, with a proven ability to uncover and communicate strategic opportunities through data.

This position is hybrid (3 days per week in office) and is located in Austin, Texas.

About the team

Are you obsessed with data, sales, taking action, and changing the game? If you have a whole lot of hustle and are ready to make an impact, come work with Auctane and use your skills to push one of the largest eCommerce companies in the world to further excellence!

What will you be doing?

Product Metrics & Business Impact Analysis

• Define, track, and optimize key product and business metrics to measure performance, engagement, and growth across Auctane’s product portfolio - including Product Market Fit and Product Engagement.
• Establish data-driven frameworks that enable the product team to prioritize initiatives based on measurable impact.
• Build and maintain product metric waterfalls and cohort analyses to understand user behavior, retention, and monetization.
• Conduct deep-dive analyses to uncover trends, diagnose issues, and identify strategic areas of opportunity within the Auctane product portfolio to drive business impact.

Executive & Board-Level Reporting

• Own the Auctane Product Organization’s performance reporting to the Board of Directors and Executive Leadership Team.
• Develop clear and compelling data-driven narratives that communicate business impact, trends, and opportunities to executives.
• Standardize board-ready dashboards and reports, ensuring accuracy, consistency, and clarity in key performance updates.
• Work closely with finance and analytics teams to align financial forecasting and revenue impact models with product initiatives.

Product & Analytics Team Liaison

• Serve as the primary bridge between product and analytics, ensuring alignment on data priorities, methodologies, and insights.
• Partner with engineering, product, and data science teams to improve data instrumentation and tracking.
• Work with product managers to define and validate baseline metrics, setting clear quarterly and annual targets for performance measurement.
• Translate complex data into actionable insights and recommendations for product teams, executives, and cross-functional stakeholders.
• Develop and refine experimentation frameworks (A/B testing, feature impact analysis, etc.) to optimize product decisions.

Dashboard Development & Forecasting

• Build and maintain interactive dashboards that provide real-time visibility into product and business performance.
• Establish baselines for key product and business metrics, ensuring teams have clear benchmarks for measuring success.
• Lead quarterly and annual forecasting efforts, ensuring alignment with company-wide goals and business strategy.
• Ensure data integrity, governance, and accuracy across all reporting systems.

Strategic Insights & Business Planning

• Prepare and present data-driven recommendations to the Product team.
• Identify and quantify new opportunities for revenue growth, user engagement, and operational efficiency.
• Create predictive models and scenario planning tools to support strategic decision-making.
• Establish best practices for measuring success and defining ROI on product investments.

What are we looking for?

• 8+ years of experience in data analytics, product analytics, business intelligence, or a related field.
• Strong proficiency in SQL, Python, or R for data analysis.
• Expertise in BI tools (Looker, Tableau, Power BI, Amplitude, or similar) for dashboard creation and reporting.
• Deep understanding of financial modeling, revenue analysis, and strategic forecasting.
• Experience presenting insights to the Board of Directors and ELT, with a strong ability to communicate complex data clearly.
• Strong background in A/B testing, cohort analysis, and experimentation frameworks.
• Proven ability to translate data into compelling narratives for non-technical stakeholders.
• Strong project management skills with a data-driven and business-impact mindset.

What will make you stand out?

• Data analysis in SQL, presentation of data
• Experience working with an income statement or knowledge about revenue and business drivers
• Presenting data in a BI tool (preferably Looker)
• Modeling the financial impact of strategic initiatives, including sensitivity analysis
• Generalized linear modeling or clustering
• Relational database concepts with expert knowledge of SQL
• Modeling investment opportunity or financial planning
• One or more (1+) years of experience managing and developing business intelligence solutions, such as Tableau, Looker, or Sisense for Cloud Data Teams (preferably Looker)
• Experience in a fast-paced, global environment
• Strong track record of learning new tools, technologies, and frameworks
• Experience with building reports and dashboards in Salesforce

The Tech

• Looker
• SQL
• BigQuery
• Python 
• Microsoft Excel
• Google Docs
• Salesforce

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.