Services Data Analytics Analyst

Brief Description:
The Candidate shall be accountable for generating statistical reports for service function within organization. Own up responsibility to manage and support various service applications for high availability in collaboration with IT department. This job role may require having multiple discussions and coordination with IT development team & cross functional teams to resolve application issues or transactional issues if anything of that sort is faced by the business user. New Report development, existing report enhancements and report testing before releasing to business users, should be part of job portfolio as and when demand comes. Good communication skill is required for interacting with local or global team during the said activities other than internal user training and regular interactions.

Responsibilities:
1. Service Data Analysis & Management Information System (MIS) Reporting. Example…
a. Service operation team Support on Business data analysis.
b. creating monthly BD call data for Response and Resolution Time analysis 
2. Service Software Tools / Application support, driving new Developments and Enhancements. 
Example…

a. creating smart sheet and Power Bi application to reduce manual report creation and maintenance, i.e.  BD call data, PM data, Spares (fast moving, non-moving, forecast)

b. maintaining existing smart sheet and Power BI applications used in service operation
a. Tracking and resolving issue and Enhancements Field Service Mobile Application through IT department.
b. Driving new Report Development & Enhancements 
c. Provide trainings to internal & external users as per schedule.

3. MIS

a. Compiling monthly KPI data for Global MBR, Operation MBR, 

b. Supporting for DNV Audit 

4. Downloading BOM and creating Crash kit, recommended spares list

5. Monthly I&C project closure data verification. i.e. total closure, entry and exit margin as per finance requirement.

6. overseeing CAS portal updates and issue resolution with help of Zonal team and IT dept

Additional Skills needed:

1. Proficiency on data analysis and reporting 
o Microsoft Excel (Level 2 or 3 MS Excel Certification preferred)
o Microsoft PowerPoint, Smart sheet, Power BI
2. Analytical Skill
3. Communication skill

Qualification: BCom / BBA / BSc / Diploma in Engineering
Experience: Worked on said profile for a reputed company more than 4 years at least.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.