Data Operations Professional - Senior Analyst

REFERENCE DATA
DATA OPERATIONS PROFESSIONAL - SENIOR ANALYST
ING’s purpose is ‘Empowering people to stay a step ahead in life and in businesses. Every ING colleague is given the opportunity to contribute to that vision.

The ING Think Forward Strategy aims to create a differentiating customer experience, enable by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company, and expanding our banking capabilities.

Data Operations is a key component in the ING Think Forward Strategy. It has been established in the COO Domain to ensure that ING has credible data which is fully fit for the purpose (timely, complete, accurate, adoptable,
comprehensive, consistent, and appropriate), facilitated by a state-of-the-art data architecture and IT infrastructure.

Reference data assists ING’s journey to become a data driven company by enabling the adoption of consistent reference
data across systems. Reference Data is a list of allowed values for other data fields, such as a list of country or industry
types. We achieve this by providing services around the Global Data Reference Management (GRDM) platform, where all employees have viewing rights and can connect to other systems via a file-interface or API, Reference data services various data, risk or tech functions globally where you will:
• Onboard New Users to the platform (GRDM)
o Translate business requirements to reference data tables, either re-using or expanding existing tables or create new reference data tables
o Explain and agree on governance of the new data, who owns it, who is allowed to modify, and do the subsequent configuration
o Train the new users and routing them to appropriate guide documentation including live training sessions
• Data and Table Updates
o Identifying updates by checking against external (government portals, financial market references, etc) or internal sources (ING Data Owners, system of records, etc)
o Perform bulk updates to supervised tables
• Monitor Incidents and Queries
o Review and manage incidents / issues raised via ticketing systems, where to find correct data, GRDM navigation and capabilities, etc
o Manage incoming queries, notifications and properly escalating issues to IT / Engineering teams

KEY QUALIFICATIONS AND SKILLS
• Bachelor’s Degree or College / University graduate
• 2+ years of work experience in the Banking and Finance industry / Data Reference Maintenance
• Basic understanding of Financial and Capital Markets
• Knowledge in basic data modelling, understands concepts like primary and foreign keys for database tables

Familiar with Data Governance
• Knowledge on MS Office Suite, MS Outlook, MS Excel, MS Powerpoint and MS Word
• Flexible and comfortable working in an agile environment
• Communicates effectively using multiple channels (verbal and written)
• Ability to work in a fast-paced environment and deliver results to meet business requirements
• Demonstrated ability to work independently and drives deliverables with a team
NICE TO HAVE
• Knowledge of front office and back office operations, trade life cycle and client life cycle
• Exposure to financial / capital market products (Securities, Equities, Foreign Exchange, Money Market,
Derivatives) and collateral management
• Microsoft Excel VBA and/or tech-savvy
• Certification on Lean Six Sigma
• Knowledge and application of tools: PowerAutomate, PowerBI, Alteryx and various analytics/automation tools
WHAT DRIVES US
• Our sustainability direction, we believe sustainable business is better business and focus on forward-thinking
companies that are driving change to become more sustainable
• Our innovation direction, we have a knack for turning great ideas into products and services that clients need
• Our values and culture, creating a differentiating experience: entrepreneurial, open, collaborative, innovative
and energetic
IF YOU’D LIKE TO WORK WITH
• Various levels of internal stakeholders
• Data Owners and Data Stewards
• IT / System Support and Engineering Team
• Subject Matter Experts
IF YOU WANT TO
• Work in an international and multi-cultural organisation
• Enjoy competitive compensation and allowances
• Pursue / Increase knowledge in data management
• Be part of a diverse, creative, and energized team