Junior Customer Service Specialist

Pix4D is looking for a Junior Customer Service Specialist to join our APAC sales team in Tokyo, Japan, on an one year fixed term contract (with a possibility of an extension after this period).

This role requires you to become an expert on our Pix4D products and provide technical support to customers and partners. You will be able to solve related issues with data acquisition, processing and post-processing. The ideal candidate has a background in geomatics/photogrammetry, excellent communication and people skills, as well an interest and desire to evolve in a fast-growing technology company.

Responsibilities

• Master Pix4D’s products and solutions and stay up to date on improvements 
• Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system
• Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
• Provide training (online and in person)
• Help with product and documentation translations
• Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Tokyo
• Propose and implement initiatives that improve the customer experience and help the team scale up

Requirements

• Proven experience and knowledge in the field of geomatics / photogrammetry / mapping or similar 

• Customer-oriented, empathetic, and caring about solving user problems
• Experience with Pix4D products is a strong advantage
• Knowledge of drones/drone mapping is a strong advantage
• Experience with radiometry, multispectral and thermal imagery is an advantage
• Knowledge of HTML, Python or other programming language is an advantage
• Experience with Support is an advantage
• Independent and well-organized team player
• Flexible and open-minded attitude and ability to feel at home in a fast-paced and growing international environment
• Legally authorised to work in Japan required
• Proficient English and Japanese language skills required; Korean, Chinese or other language is a strong advantage
• Perfect fit with Pix4D’s values: passionate, positive, collaborative and respectful attitude

Benefits

• Exciting work with a cutting edge techonology and in a fast-growing international company.

• Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.
• Flexible working hours and hybrid work possible
• Employee Assistance Program
• Company Social Events
• Engage in projects that involve other team members around the world

Working environment

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Recruitment

Pix4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion. We use standardized and structured interviews to ensure all candidates are treated equally and avoid any discrimination.

Company
When you work at Pix4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models. These outputs can be measured, analyzed, and shared, all based on data from images taken by plane, drone, or mobile phone.

We build solutions that take advantage of technology including reality capture, computer vision, digital twins, and machine learning to help solve our customers' most complex challenges.

Founded in 2011, Pix4D has its headquarters in Lausanne, Switzerland and commercial and R&D offices in Denver, Berlin, Bucharest, Tokyo and Madrid.

Additional information

All our candidate applications are screened by humans and not an AI recruiter.

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