Software Engineer / Sr. Software Engineer, App Connector

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.  Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the role

Please note, this team is hiring across all levels and candidates are individually assessed and appropriately leveled based upon their skills and experience.

As part of the SaaS/IaaS App research team (App connector team), you will have an opportunity to work on world class CASB solutions that protect thousands of SaaS applications including new generation GenAI apps.  

In this role you will be a key member of the CASB In-line Team and supporting our in-line CASB and SWG products, both of which have been recognized by Gartner as market leaders in their Magic Quadrant reports:

Netskope CASB in Gartner 2024 SSE Magic Quadrant

Netskope SWG in Gartner 2024 SSE Magic Quadrant

The research team develops the app intelligent content that is loaded in the Netskope App Context Engine to inspect SaaS/IaaS/GenAI apps and web traffic for identifying activities and object extraction to support features like DLP, Threat scan, Encryption & quarantine. Netskope is looking for innovative, passionate and self motivated engineers like you who are willing to make an impact with their technical expertise. 

Job Responsibilities

• Involve in the complete development life cycle starting with research on various requirements, understand/define functional specs,  convert them into strong signatures with high efficacy/quality & measure the efficacy based on production data.
• Understand the use cases and work flows of various enterprise SaaS/IaaS services/solutions. Perform Deep Packet Analysis of the SaaS/IaaS/GenAI app traffic and develop App Signatures as per the specification of Netskope App Context Engine.
• E2E ownership for a set of SaaS/IaaS/GenAI apps from research, content development, testing, monitoring & maintenance.
• Forward Looking Research: Researchers will have the opportunity to develop leading edge prototypes to solve emerging challenges in the cloud security space.
• Develop necessary tools, preferably in Python/Go, to assist with research,  development & maintenance of app connectors.
• Work closely with the technical support team to handle customer escalations. Analyze the product gaps that resulted in customer issues and improve the signature resiliency and test strategy. 
• Work closely with the Product management, Testing team and other stakeholders in various phases of signature development to ensure high quality delivery as per requirements.

Preferred Qualification

• B.E /B.Tech /M.Tech degree from a recognised and accredited university/college
• 3-7 years of work experience.

Preferred Technical Skills

• Strong understanding of HTTP/HTTPS protocols and web content is essential.
• Proficient in web data formats such as JSON, MIME, XML, and HTML.
• Solid knowledge of TCP/IP, SSL/TLS protocols, and deep packet inspection.
• Must have hands-on experience with traffic analysis tools like Wireshark or Fiddler.
• Programming expertise in Python or Go is required; familiarity with JavaScript is a plus.
• Preferred familiarity with the core workflows and network traffic patterns of widely used GenAI applications and LLM models.
• Excellent analytical thinking, debugging abilities, and problem-solving skills.

Additional Skills

• IPS/IDS signature development experience is highly valued.
• Understanding of security products like SWG, Web proxies, or cloud security solutions is a significant advantage.
• AWS, Azure, or GCP experience is beneficial.
• Exposure to big data analytics and machine learning is favorable.
• Strong verbal and written communication skills

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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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