Product Manager MDPL Processing

Our department is at the IT heart of ING. Our purpose is to build a truly Global Observability Platform that enables ING services to run seamlessly and puts engineers in control of their observability. We are a diverse team working from all over the world with passion for engineering and great attention to non-functional requirements. We trust our engineers and we guide them in making an impact and in their professional growth. Although we are a big team (80+ people) we stay lean and improve on daily basis. 

Our Platform – Monitoring Data Pipeline (MDPL)

At ING the landscape has become increasingly more complex with more applications added every day. We depend and rely on each other to deliver a reliable service to our customers that demands the very best of us. 

Every single day, our engineers typically look at metrics, traces and logs to assess the health of their application, all of which need to be pulled from different sources and interfaces. MDPL provides a solution where they can combine data with just a few clicks, but being connected and dependent on a large chain of applications raises the need for insights beyond their application to run a reliable service.

MDPL Processing

MDPL Processing is responsible for monitoring and observability data services, such as providing an observability data marketplace, enriching monitoring data, and offering observability insights to engineers. You will support the observability engineering team in running AIOps capabilities and increasing observability maturity across ING. In our journey “to know the unknowns,” MDPL Processing is key to turning monitoring data into true observability.

Roles and responsibilities

We have an opening for an energetic and proactive Product Manager with a true passion for IT and a positive “Do it-Try it-Fix it” mentality. 

  
Together with your squad(s) and the engineer lead of your domain, you are responsible for the future of the processing services:

• Providing clarity to the team with clear goals.
• Manage risk on the service/product you provide.
• Manage the delivery roadmap of the product, which will require alignment with other squads, in NL and outside NL.
• Take ownership of the product backlog by creating epics, user stories, and features with business value identified on each item.
• Keep the stakeholders informed on the Product Roadmap and the progress of the feature delivery and upcoming releases via stakeholder demos, newsletters, etc.
• Demonstrate, as and when required, the product capabilities and possible use cases to the new potential consumers.
• Promote a clear product vision that has the customer as the focus, while maintaining a standardized solution.
• Together with 4 other Product Owners of the Area you will be in several meetings, where you will share your progress, challenges, and lessons learned.
• Work together with our chapter leads to make sure the squad consists of the right people and is performing well.

How to succeed

You have a good understanding of IT and building platforms. You are a natural team player who forms relationships based on social skills rather than a hierarchical structure. You can easily switch contexts from engineers to stakeholders to management. 

We understand you may not tick every box, but do not let that hold you back from applying!

• Experience with leading platform engineering teams and/or software engineering teams.
• Experience as a Product Owner/ Agile Business Analyst within an international, complex, technology-based agile environment.
• Experience with Public Cloud providers and solutions working on the cloud is an advantage.
• Experience in analysis, strong documentation, and good ability to break down requirements into epics, features, and user stories.
• An inspiring passion in your presentations and in interactions with stakeholders.
• A basic understanding of technology languages and data analysis/visualization. 
• Higher education in (Information) Technology or work experience that demonstrates you operate on this level.
• Excellent command of the English language. Dutch language skills are an advantage but not a must-have.

Our technology stack and practices include among others (but not limited to):

• Monitoring and Observability tools as Grafana LGTM, Prometheus, Open Telemetry, Splunk.
• A diverse set of programming languages: Java, Python and Golang.
• Capabilities for AIOps, data engineering and machine learning.
• Practices such as SRE, Chaos engineering.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at http://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• Hybrid working mode (flexible working from home and office)
• A salary tailored between €5.212 - €8.387
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

About ING  

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.