(Senior)IT System & Identity Engineer (f/m/d)*

YOUR MISSION:

As our Senior IT System & Identity Engineer, you’ll play a critical role in owning and evolving the IT infrastructure that powers our business. From ensuring secure access via Okta and Google Workspace to managing SaaS platforms, endpoint configurations, and automating day-to-day IT operations, you’ll be the technical backbone of a small, agile team. You’ll drive efficiency, security, and scalability across the stack, aligning with ITIL principles while supporting employee productivity and operational excellence.

IN THIS ROLE YOU WILL:

• Administer and improve our core IT systems, including Google Workspace, Okta, MDM tools (e.g. Kandji), and other SaaS platforms.
• Design and automate onboarding/offboarding workflows, access provisioning, and system configuration using scripting tools (e.g., Bash, Python).
• Own and evolve our identity and access management practices, ensuring secure, reliable, and scalable access across systems.
• Support and maintain our fleet of Mac and Windows devices, including baseline configurations, patching, and monitoring.
• Troubleshoot and resolve system issues across IAM, endpoints, and SaaS integrations—ensuring high availability and minimal disruption.
• Collaborate with Security, DevOps, and People Ops, aligning identity, endpoint, and IT services with compliance and operational goals.
• Contribute to service management practices (incident, change, and asset management) aligned with ITIL and continuous improvement efforts.

Our Tech Stack: Jira, Notion, Okta, Kandji, Intune, Mac OS, Windows

WHAT YOU BRING TO THE TABLE:

• Solid experience in system administration, with a focus on reliability, scalability, and operational excellence.
• Strong understanding of identity and access management concepts and security best practices across systems and cloud environments.
• Hands-on experience with incident and change management processes, ideally aligned with ITIL principles.
• Proficiency in scripting (e.g., Bash, Python) to automate routine tasks and streamline workflows.
• A proactive, security-first mindset with strong problem-solving skills and attention to detail.
• Ability to work independently while collaborating closely with IS&T and People teams.
• Experience in Administering Apple Mac Devices & Windows Devices.

NICE TO HAVE:

• Experience managing Google Workspace, including group management, shared drives, and access policies.
• Familiarity with Apple MDM solutions like Kandji or Jamf (or Windows equivalents like Intune).
• Exposure to SaaS application administration (e.g. Notion, Slack, Zoom, Jira, etc.)

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Interview → Case Study Interview → Meet CTO

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.