Director of Data Enablement

Overview

National Debt Relief (NDR) is seeking an experienced and strategic Director of Data Enablement to lead our data enablement and product analytics team within the Data & AI organization. This role is ideal for a seasoned leader with expertise in platform performance analysis and impact quantification, who can balance strategic oversight with hands-on data analysis. You will be instrumental in guiding the team to assess and optimize the performance, impact, and functionality of NDR’s core platforms, including Salesforce, telephony systems, client portals, and website interactions. In this highly visible role, you will collaborate with senior leadership, key business stakeholders, and cross-functional teams to ensure that new data is integrated into the data warehouse, strategically leveraged, and aligned with business priorities. This role demands a skilled communicator and analytics expert who can influence stakeholders, mentor a team, and deliver data-driven insights that drive business outcomes.

 

Responsibilities

• Lead and develop a high-performing data enablement analytics team, mentoring team members and fostering a culture of continuous learning, collaboration, and innovation.
• Serve as a "player-coach," balancing leadership responsibilities with hands-on data analysis and exploration using advanced SQL (Snowflake preferred) and Python.
• Analyze the performance and reliability of core platforms (e.g., Salesforce, telephony systems, website, client portals) to identify performance gaps and optimize functionality.
• Quantify the impact of platform enhancements and changes on business outcomes, providing actionable insights that align data outcomes with strategic goals.
• Identify and proactively communicate data issues, guiding robust solutions and providing clear requirements to platform and engineering teams.
• Collaborate with Data Engineering to ensure relevant data is accurately integrated into the data warehouse, optimizing data flow and accessibility.
• Partner with the Centralized Analytics organization to surface critical data for reporting and analysis, enabling data-driven decision-making across the organization.
• Act as the primary point of contact for evaluating new data sources, assessing changes to existing data, complex data transformations, and onboarding third-party data vendors, ensuring alignment and internal communication.
• Develop and implement data strategies that address product analytics needs while supporting broader business objectives and long-term growth.
• Engage with business stakeholders to understand strategic questions, define data requirements for measuring results, and build impactful solutions that drive business outcomes.
• Create compelling data stories through visualization and presentation skills, ensuring insights are effectively communicated to senior leadership and stakeholders.

Qualifications

Education/Experience:

• Bachelor's degree in Data Science, Business Analytics, Computer Science, or a related field. An advanced degree is strongly preferred.
• 10 years of experience in data analytics, with significant time spent in platform or product analytics roles.
• Demonstrated experience leading and managing analytics teams, with a proven ability to be hands-on and deeply involved in technical work.

Required Skills/Abilities:

• Expert-level proficiency in SQL (Snowflake preferred) and strong programming skills in Python.
• High level of business acumen and strategic thinking, with an ability to translate complex data analysis into actionable insights that align with business objectives.
• Exceptional communication and interpersonal skills, with a track record of influencing stakeholders and presenting to senior leaders.
• Strong experience working with cross-functional teams, including platform, engineering, and business teams, to integrate data insights into strategic decisions.
• Excellent data visualization and storytelling capabilities, ensuring insights are presented in a clear, engaging, and impactful manner.
• Ability to manage multiple priorities, work under pressure, and deliver high-quality results in a dynamic environment.
• Ability to foster a culture of collaboration, continuous improvement, and innovation.
• Experience in financial services or a related industry.
• Familiarity with data governance and data quality assurance practices.
• Working knowledge of BI tools such as Sigma Computing.
• Proven expertise in evaluating third-party data sources and conducting comprehensive vendor assessments.

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $185,000 to $233,000 annually.

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

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