Data Analyst - Risk & Strategy

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
This role will focus on maintaining, optimizing and setting the strategic direction for PayPal’s customer-facing protection programs within the realm of customer dispute management. You will use data driven insights combined with business knowledge to help drive loss savings, optimization, and customer experience improvement ideas to shape the future of these programs. You will need to have the correct right to work in Ireland, and no relocation support will be provided for this role.


Meet our team:
Global Resolutions, and Protections is an integral and critical part of PayPal’s core business model and value proposition. It plays a role in mitigating and managing different kinds of risks associated with a transaction or customer, increasing PayPal’s margin and striking a balance between managing costs while optimizing customer experience. Analytics is core to the team at PayPal and we are a highly data driven organization. We leverage data driven insights extensively in these areas.

Job Description:

Job Description

You will identify and work on solutions that highly impact key business metrics. You will analyse KPIs and deep dive on trends and propose and drive initiatives to improve efficiency, cost and experience.

 

Your day-to-day 

• You will extract relevant program data using SQL/BQ for further analysis 

• You will analyse data and, combined with business knowledge, create insights to help drive loss savings, optimisation, and customer experience improvement ideas. 

• You will maintain and manage PayPal’s Seller protection programs, delivering value to PayPal’s sellers while optimising the margin through loss and OpEx reduction. 

• You will manage new strategies and solutions that you have identified end-to-end to deliver the ideal resolution experience to our customers in the most cost-effective, sustainable model. 

• You will work closely with key stakeholders across Business Units for specific solutions as well as operational and product teams for implementation and execution of RnP programs and initiatives. 

• bring it all together to make a tangible difference to PayPal’s business - While the end objectives will be clear, the ways to achieve them will challenge you to innovate and adapt constantly. 

What do you need to bring?

• Bachelors, MBA/Masters of Finance, Mathematics, Statistics, Computer Science or Economics preferred or equivalent experience in an analytical role 

• 2 + years of related experience in Analytics in a fast-moving and matrixed environment, and knowledge of and experience in data and visualisation tools such as SAS, SQL, Teradata, Python, QlikView, Tableau 

• Communication and presentation skills with an ability to story-tell and translate analysis and insights into actionable recommendations 

• Problem-solving skills, with a strong ability to drive towards action and impact 

• A desire and ability to work in a dynamic, global, innovative, and fast-paced environment. 

• Innate curiosity to learn and develop 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.