Director - Product Management - GenAI Services/ AI/ML Solutions

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“As a Director of Product Management - AI, you will define and lead the roadmap for Generative AI capabilities on the FICO Platform. This is a high-impact, cross-functional leadership role, ideal for a product executive with deep experience in AI/ML technologies, platform strategy, and market-driven innovation. You will drive the development of enterprise-grade GenAI services that enhance decision-making and operational efficiency across FICO’s core industries—including financial services, risk and compliance, fraud prevention, and credit decisioning. As Director, you will own the long-term strategy and roadmap for GenAI capabilities, guide platform adoption across business lines, and ensure that FICO remains at the forefront of trustworthy, high-performance AI.” - VP, AI Product Management 

What You’ll Contribute

• Serve as the product leader for a high-performing team focused on building core generative AI services on the FICO Platform.

• Define the roadmap—ensuring it remains transparent, customer-informed, and aligned to strategic goals.

• Lead cross-functional collaboration from discovery through delivery, providing Engineering with clear business context and actionable requirements.

• Facilitate customer-centric prioritization, effectively communicate trade-offs, and articulate value propositions to technical and business stakeholders.

• Lead external engagements, including customer discovery sessions, briefings, and enablement activities across field, partner, and go-to-market teams.

• Align GenAI capabilities with business and platform priorities by synthesizing input from internal teams, customers, and industry partners.

• Guide development of reusable, scalable GenAI services to enable experimentation and deployment by product teams enterprise wide.

• Evaluate market trends, emerging technologies, and regulatory requirements to inform platform investments and competitive differentiation.

• Actively support market readiness, helping shape collateral, training, and product storytelling that enables successful adoption and differentiation.

• Represent FICO in thought leadership initiatives, including analyst briefings, customer co-development, and public events.

What We’re Seeking

• Proven experience as a Product Manager or Platform PM building GenAI or AI/ML solutions at scale.

• Deep knowledge of public LLM ecosystems, prompt engineering, model deployment strategies, and real-world integration of AI into business workflows.

• Demonstrated ability to ship high-impact platform services in data-sensitive, highly regulated environments.

• Fluency in agile product development methodologies and modern engineering practices (cloud-native architectures, API-first design, observability, and containerization).

• Skilled in translating ambiguity into clarity, especially in complex or emerging technical landscapes.

• Adept communicator—capable of engaging executive audiences, aligning diverse stakeholders, and making data-informed prioritization decisions.

• A pragmatic, collaborative leader who thrives at the intersection of technology and customer value.

• Technical fluency with a passion for delivering real-world impact—ready to shape the future of AI-powered products and platform capabilities on FICO’s Generative AI team.

• 10–15 years of industry experience in product management, platform strategy, or AI/ML solutions, with a demonstrated ability to lead large-scale, cross-functional initiatives and make high-impact, strategic product decisions in complex technical environments.

• Strong understanding of the industries and competitive landscape in which FICO operates—such as financial services, risk and compliance, fraud prevention, or credit decisioning—with the ability to translate market needs into differentiated product capabilities.

• Bachelor/Master’s degree in a related discipline; significant experience in platform or product leadership roles. 

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $140,000 to $220,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy