Web Performance Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the company: 

Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our more than 4.6 million customers, including 1,500 financial institutions and 4,000 technology partners in 100 countries. Our technologies, services, and team member expertise allow us to provide a broad range of solutions that enable our customers to operate their businesses more efficiently across a variety of channels around the world.

The Merchant Solutions division enables businesses of all sizes to securely accept card, check and digital forms of payment. Unlike some payment solution providers, we manage end-to-end processing of the payments. We also provide specialty point-of-sale and integrated business management software that is industry-specific, with analytics, marketing customer engagement, employee/worker management, payroll and reporting services for our business customers.

Our Marketing Vision:

The global marketing function of Global Payments is responsible for Brand, Product Marketing, Operations, Growth and Revenue Performance for the Merchant Acquirer Solutions of Global Payments. Our team’s vision is to drive growth by putting the customer at the front and center of everything we do and to be accountable for driving the best outcomes for our customers, our employees, and our business. We aim to understand the customer experience from their first engagement with us through their entire relationship and to constantly drive improved value to them. 

Role Overview:
We are seeking a highly skilled Web Performance Specialist with global experience to join our team. The ideal candidate will play a crucial role in optimizing our website's performance, visibility, and user experience. You will be responsible for implementing technical SEO strategies, monitoring website performance metrics, and utilizing digital analytics tools such as Google Analytics and Google Tag Manager to drive data-driven decisions that will enhance user experiences, improve decision-making, increase engagement, boost search engine rankings, and ultimately, increase revenue.

Key Responsibilities:

• Performance analysis:

  • Monitoring website performance metrics using analytics tools to identify areas for improvement, such as slow loading times, large image sizes, and inefficient code. 

  • Working closely with developers to integrate performance improvements into new features and updates, providing clear technical guidance on best practices.

• Monitoring and Troubleshooting

  • Continuously monitor website performance and uptime.

  • Identify performance bottlenecks and troubleshoot issues such as slow database queries, poorly written code, or inefficient third-party integrations.

  • Provide performance reports and actionable insights.

• Testing and Benchmarking

  • Conduct load testing and stress testing to ensure websites can handle high traffic volumes.

  • Benchmark performance against industry standards and competitors.

• Google Analytics (GA4): 

  • Own and maintain the Google Analytics platform from a technical standpoint, ensuring proper setup, tagging, and tracking implementation.

  • Collaborate with marketing and development teams to implement and test tracking codes, event tracking, and custom dimensions/metrics.

  • Troubleshoot and resolve data integrity issues within Google Analytics and associated tools (Google Tag Manager, BigQuery, etc.).

  • Ensure Google Analytics configurations align with business objectives, providing accurate and actionable data for stakeholders.

• Google Tag Manager (GTM):

  • Manage and maintain GTM containers, ensuring optimal tag and trigger configurations.

  • Develop and implement custom tags and triggers to track specific user interactions and events.

  • Provide guidance and support to marketing teams on GTM best practices and troubleshooting techniques.

  • Stay up-to-date with GTM updates and best practices to optimize performance and efficiency.

• SEO (technical):

  • Collaborate with SEO teams to identify and implement technical SEO optimizations.

  • Monitor website performance and identify potential issues impacting search engine visibility.

  • Collaborate with SEO specialists to improve rankings by addressing technical performance issues.

  • Conduct regular website crawls and analyze log files to identify and resolve technical SEO problems.

  • Implement and maintain sitemaps, robots.txt, and other SEO-related configurations.

• Privacy:

  • Ensure compliance with GDPR, CCPA, and other relevant privacy regulations.

  • Manage and optimize OneTrust cookie consent management system.

  • Develop and implement data privacy policies and procedures.

  • Conduct regular privacy risk assessments and audits.

  • Provide guidance and training to employees on privacy best practices.

Qualifications

Required Skills and Experience

• 8+ years of professional experience in digital analytics, technical SEO, and privacy for a global firm 

• Strong understanding of digital analytics concepts, including web analytics, mobile analytics, and data science.

• Highly proficient in Google Analytics (GA4), Google Tag Manager (GTM)

• Experience with data visualization tools (e.g., Tableau, Looker, Data Studio)

• Highly proficient in SEO best practices and technical SEO execution for multi-national, multilingual websites.

• Understanding of privacy regulations, including GDPR and CCPA.

• Strong problem-solving and analytical skills.

• Communication skills are a must have as the candidate will be required to convey sensitive information and instructions.

• Solid ability in both written and verbal communication, with the ability to develop ideas and processes and clearly express them.

• Prior experience building and presenting the web analytics and technical  SEO plan, including requirements, in preparation for implementation. 

• Prior experience working within a fast-paced and fast-evolving environment. 

Additional Desired Skills

• Experience with data quality assurance and testing.

• Familiarity with scripting languages (e.g., Python, JavaScript).

• Experience with A/B testing and experimentation.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.
   

Nice to have

• Onetrust

• HTML, CSS, JavaScript

Please note that this job description is a general overview and may not encompass all responsibilities and requirements. As the role evolves, additional tasks and responsibilities may be added.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.