Operational Data Analyst

Company Description

Shrikon is an IT Solution company headquartered in Dallas, TX.  It is founded in 2008 and operates in US, Canada and India. Sysha group offers a wide variety of services that include contract staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Shrikon serves diversified client domains such as ecommerce, Telecom, Robotics/Drone and Financial industries amongst others.

Job Description

• 8+ years of IT project-based team experience.
• 5+ years of experience working with enterprise-level projects. Cable industry experience preferred.
• Experience in data mastering tasks such as source identification, data collection, data transformation, normalization, rule administration, error detection and correction, data consolidation, data storage, data distribution, data classification, taxonomy services, data enrichment, hierarchy management, business semantics management and data governance.
• Experience with Jira and Remedy (or comparable) required. JQL experience is preferred.
• Experience with Confluence, creating pages & content preferred.
• Experience with Smartsheet, Lucidchart and Excel.
• Demonstrated experience in creating informative and consumable metrics communication content.
• Demonstrated process documentation skills such as flow charts, swim lane diagrams, sequence diagrams and data flow diagrams.
• Attention to detail.
• Obsession with achieving and maintaining clean and accurate data.
• Continuously seeks opportunities to improve features, performance, and usability of the metrics generation/distribution system and processes used by the team.
• Strong logical and analytic skills.
• Ability to work effectively in a matrixed environment and deal effectively with ambiguity.
• Exceptional people skills. Comfortable driving, coaching and working with a diverse group of people and serve as arbitrator when conflicts arise.
• Excellent written and verbal communication skills.

Responsibilities:
• Assist the team in the collection, processing and distribution of the data, information and knowledge necessary to coordinate service deployment into the company’s private and public cloud infrastructure.
• Use analytical skills to turn data into information and information into knowledge is fundamental to this position.
• Support the team in the design and implementation of process improvements and introduction/operation of automated metrics generation.
The automation environment is a combination of a proprietary collection of applications, Jira, Smartsheet (being deprecated), Remedy and Excel documented in Lucidchart, PowerPoint and/or Word.
Easily accessible and understandable products such as status dashboards, data integrations, workflows, delivery metrics,
customer satisfaction reporting and efficacy reports for both near-real-time and trending-over-time intervals are the end goal.
• Operate automated report dissemination and notifications.
• Troubleshoot and escalate issues related to process and technology.
• Establishment of an effective feedback plan for the tools and processes used by the team.
• Visualize and document the execution of complex business processes.
• Perform data collection, analysis, and validation.
• Respond to data inquiries from various groups within an organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.